Systems Engineer III

Worky; Vinings (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

First Citizens Bank is seeking a senior, high-availability systems engineer to lead complex technical support and production systems for the bank's infrastructure. The role emphasizes mentoring staff, coordinating system tests, and automating processes across Windows, UNIX, and mainframe environments.

The candidate should have extensive experience in systems engineering and programming, with preferred exposure to SMP/E, Iebgenr, Iebcopy, and automation tools such as Puppet, Chef, Ansible, and

Qualifications

• Bachelor's Degree or extensive experience in systems engineering and systems programming.
• 10 years of experience with a high school diploma or GED alternative path acceptable.
• Preferred education includes a Bachelor's Degree.

Responsibilities

• Technical support leadership for installation, testing, patches, and upgrades.
• Coordinate testing with application support for function, stability, and performance.
• Automate tasks and use scripting to improve technical processes and disaster recovery.
• Provide guidance, mentorship, and leadership to junior staff.

Skills

System engineering

System programming

Scripting

Mainframe & UNIX support

Directory & authentication services

Networking fundamentals

On-call availability

Education

Bachelor's Degree

High School Diploma or GED

Tools

SMP/E

Iebgenr

Iebcopy

Puppet

Chef

Ansible

Terraform

PowerShell

Python

DB2

SQL Server

Oracle

Job description

Overview

This is a remote role that may only be hired in the following location(s): GA.

This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.

Responsibilities

• Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.
• System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.
• System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform.
• Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group.

Qualifications

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

Preferred Education: Bachelor's Degree

Preferred Area of Experience:

• Windows Server, Red Hat Linux, AIX, MainframeLicense or Certification Type: Microsoft Preferred, VMware Preferred, Red Hat Preferred, DevSecOps Preferred, Mainframe PreferredSkill(s): Exposure to mainframe, desktop, Windows and UNIX system support, Exposure to Server Virtualization, Exposure to Configuration Management and automation (Puppet, Chef, Ansible, Teraform etc.), Mastery in Directory and Authentication services, Understanding of data warehouse architecture principles, Knowledge of BI or Enterprise Reporting Frameworks, Exposure to Business Continuity Processes, Working knowledge of scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etc, Understanding of data flow, network interfaces, and protocols such as systems network architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI), Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such such as DB2, SQL Server, and Oracle, Ability to be on call 24 hours a day, 7 days a week

Preferred Qualifications:

• Current contractor/contingent worker for First Citizens Bank
• Knowledge of First Citizens Bank systems and processes

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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