Systems Engineer III

ServiceNow; Kirkland (WA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

ServiceNow is seeking a Sr Systems Engineer to respond to and remediate vulnerabilities on VMs and containers, while automating processes to improve the security program. You will partner with Compliance and Security teams, with a focus on Linux infrastructure and configuration management.

The role covers reviewing scans, risk analysis, patching container images, writing Puppet or Ansible playbooks, and coordinating upgrades. Hybrid work: 2–3 days in the office in San Diego, CA or Kirkland, WA.

Qualifications

• Solid foundation in Linux infrastructure and config management tools.
• Experience with Puppet or Ansible in production environments.
• Proficiency with Kubernetes, containers, and security posture assessment.
• Hands-on container security scanning and vulnerability assessment.
• Experience with vulnerability management in cloud environments.
• Ability to work with globally distributed teams.

Responsibilities

• Monitor, track, respond to vulnerabilities and drive remediation.
• Develop mitigation strategies across the organization.
• Write and deploy Puppet or Ansible playbooks to resolve vulnerabilities.
• Assess and remediate container image vulnerabilities across registries and Kubernetes.
• Prepare for planned change introduction to ServiceNow environment.
• Coordinate software upgrades with teams.
• Define hardening policies to improve security posture.
• Review and respond to vulnerability scans and incidents.

Skills

Linux infrastructure

Strong communication skills

Adaptability / fast learning

Troubleshooting

Collaboration with distributed teams

Tools

Puppet

Ansible

Kubernetes

Docker

Podman

Helm

Artifactory

Git

Imaging

VMware

Java

Python

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

What you get to do in this role:

• As a Sr Systems Engineer on the Systems Engineering team, you will be responding to and resolving vulnerabilities on VMs and Containers while automating and streamlining process to improve the overall program. Sr Systems Engineer will be an integral part of the System Engineering team and closely partner with the Compliance and Security teams. The role will require a technical understanding of Linux infrastructure and configuration management implementations to improve security. This position will mainly participate in vulnerability troubleshooting, including reviewing scan results, risk analysis and calculations to identify true risk within the environment and influence and drive remediation.

Primary roles and responsibilities are as follows:

• Monitors, tracks, responds, investigates and reports vulnerabilities and works with the responsible parties in System Engineering and Security teams to drive timely results and remediation
• Partners with stakeholders to drive down vulnerabilities and develop mitigation strategies across the organization.
• Assist with writing and deploying Puppet or Ansible playbooks to resolve vulnerabilities
• Assess and remediate container image vulnerabilities across registries and Kubernetes environments; coordinate vulnerability scanning and patching in containerized workloads
• Write knowledge articles as needed
• Assist with defining hardening policies that will improve our security posture
• Review, consult and prepare for planned change introduction to ServiceNow environment.
• Partner with teams to plan and execute software code upgrades as needed.

To be successful in this role, we need someone who has:

• A solid foundation in Linux infrastructure and configuration management tools such as Puppet or Ansible.
• Strong communication skills and the ability to work under pressure
• Proficiency with Kubernetes architecture, cluster operations, and container orchestration; ability to assess security posture of containerized environments
• Hands-on experience with container security scanning tools and vulnerability assessment in container registries (e.g., artifact scanning, image analysis)

The following is a list of requirements for this role:

• Solid understanding of and have experience with most of the following infrastructure services. VMWare, Puppet, Ansible, Imaging, Artifactory, Git
• Working knowledge of container platforms (Docker, Podman) and Kubernetes distributions; experience with Helm or similar K8s deployment tools
• Familiarity with programming language components for java and python
• Strong Coordination & Troubleshooting skills in handling Complex Security Incidents & escalations.
• Solid understanding of Linux
• Hands-on experience with vulnerability management tools and strong technical understanding and experience assessing vulnerabilities and identifying weaknesses in cloud infrastructure services.
• Demonstrated experience with container vulnerability scanning platforms and the ability to triage, prioritize, and remediate container-based vulnerabilities
• Ability to partner with peers who are globally distributed is a key part of this role.
• Strong communication skills and empathy for customers.
• Ability to learn new technology in a fast-paced environment.
• no relocation and no visa sponsorship is offered for this role.

Note:

• This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Work Persona:

• Flexible (Hybrid) - 2-3 days in the office at San Diego, CA or Kirkland, WA office.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.