Staff Systems Engineer – Federal

HBPad; Washington; On-site; USD 164,000 - 286,000; Full time

Job summary

ServiceNow in San Diego, CA or Kirkland, WA is seeking a senior infrastructure engineer to build software tools that automate deployment and testing of compute infrastructure. You will scale critical services to support customer growth, apply test-driven development, and explore open-source and commercial tools while collaborating with peer teams.

The role requires 8+ years of related experience with a degree, Python and Linux expertise, plus familiarity with OpenStack, Kubernetes, Docker,

Qualifications

• 8+ years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or equivalent work experience.
• Experience integrating AI into workflows, decision-making, or problem-solving.
• Strong programming with Python.
• Familiarity with OpenStack and virtualization/cloud infra.
• Experience with infrastructure as code (Terraform).
• Experience with configuration management (Puppet) at scale.
• Understanding of Kubernetes and Docker.
• Experience in software development or release management is desirable.

Responsibilities

• Build software tools to automate deployment and testing of compute infrastructure.
• Scale critical services to support customer growth.
• Apply test-driven development and move toward continuous delivery.
• Research and implement new open-source and commercial tools, technologies and methodologies.
• Collaborate with peer teams building networking and orchestration solutions.

Education

Bachelor’s degree or equivalent experience

Tools

OpenStack

Python

Linux

Terraform

Puppet

Kubernetes

Docker

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

This role will require 2-3 days in the office at our San Diego, CA OR Kirkland, WA Office Location.

Role

What you get to do in this role:

• Build software tools to automate deployment and testing of compute infrastructure
• Scale critical services to support customer growth
• Apply test-driven development principles and help us move closer to our goal of continuous delivery
• Research and implement new open-source and commercial tools, technologies and methodologies
• Collaborate with peer teams who have built world class networking and orchestration solutions

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or equivalent work experience.
• Familiarity with OpenStack
• A strong background in programming with Python
• A strong background in Linux systems architecture and engineering
• Experience managing infrastructure as code with terraform
• Experience with applying a configuration management platform such as Puppet at scale
• Understanding of core concepts around Kubernetes and Docker
• Prior experience in software development or release management is highly desirable
• Familiarity with virtualization and cloud infrastructure technologies

GCS-23

For positions in this location, we offer a base pay of $163,600 – $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.