Systems Engineer II - Citrix

NorthShore University HealthSystem; Skokie (IL); Hybrid; USD 87,000 - 134,000; Full time

Job summary

NorthShore University HealthSystem is seeking a Systems Engineer II to ensure the stability and performance of in-house information systems. The role focuses on Citrix environments, with responsibilities spanning design, deployment, testing and support across multiple platforms.

The position is based in Skokie, IL with hybrid work flexibility and standard full-time hours. Candidates should have a Bachelor degree and 5+ years in IT systems engineering, including Citrix experience.

Qualifications

• Bachelor degree in related field or equivalent work experience.
• Five or more years of experience in IT Systems, Platform Engineering or Technical Engineering.
• Experience with Citrix, cloud platforms (AWS, Azure, GCP) is preferred.

Responsibilities

• Maintains stability, integrity and efficient operation of in-house information systems.
• Researches, designs, builds, configures, tests, deploys and supports environments and platforms.
• Leads technology initiatives within their portfolio and collaborates with other teams.

Skills

Citrix

Cloud platforms

IT infrastructure

Education

Bachelor degree

Tools

Citrix

Cloud platforms

Job description

Hourly Pay Range:

$41.64 - $64.54 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Systems Engineer II - Citrix
• Location: Skokie, IL or Arlington Heights, IL or Warrenville, IL
• Full Time
• Hours: Monday-Friday, 8:00am - 5:00pm
• Required Travel: local travel to other corporate sites, hospitals will be required as needed (project work, support)
• Hybrid: flexibility to work from home when not onsite supporting critical work.

Job Summary:

The Systems Engineer II's role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved through researching, designing, building, configuring, testing, deploying, analyzing, administering, and maintaining/supporting environments and hardware, infrastructure and software platforms, and software technology components to meet current and future business needs for their specific technology portfolio. The Systems Engineer II will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

The Systems Engineer II is responsible to researching, designing, building and planning as well as maintaining capabilities and executing on projects related to systems analysis, integration and support, scripting, developing solutions to support hardware, infrastructure, and software platforms and software technology components. The Systems Engineer II utilizes advanced systems, scripting and developer skills to execute project work related to analysis, integration, and resolution of moderately to highly complex incidents and problems affecting production systems and multiple applications. This role also helps lead the definition and update of items in the configuration management plan. The Systems Engineer II designs information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture.

The Systems Engineer II leads aspects of the implementation and design of hardware and software platforms and solutions, developing designs to address business requirements, ensuring system scalability, security, performance and reliability. The Systems Engineer II typically works on more complex and larger impact projects and is expected to design highly optimal systems and processes as a result of broader and deeper experience. The Systems Engineer II possesses the ability to analyze and troubleshoot issues independently as well as coach other team members. A wide degree of creativity and latitude is expected.

This individual will join our Platform Engineering team, supporting the enterprise Citrix environment including XenApp, VDI, NetScaler.

What you will do:

• Executes on objectives related to the on-going maintenance, expansion or upgrade of Endeavor Health's software, platforms, infrastructure and devices within Endeavor Health. Collaborates with other Systems Engineers and Architects to ensure that modified hardware and software interacts appropriately across infrastructure and platforms; performance and data conversion impacts are considered; environments are developed and maintained and other areas of impact are addressed and meet business function and performance requirements.
• Leads and works on technology initiatives within their span of control and portfolio with minimal direction and support, accomplishing critical milestones and apply changes to and using the technology within their span of control. Demonstrates high degree of proficiency in the platform as it applies their technology portfolio and work assignments.
• Leads complex, hardware and software technology component analysis, and evaluation on resource requirements necessary to maintain/expand service levels or tune hardware and software infrastructure components for optimum performance.
• Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Patching is inclusive of assessing security patches based on criticality and enterprise impact.
• Supports the software, platforms, devices and infrastructure within Endeavor Health by addressing inquiries, reported issues and problems.
• Manages, troubleshoots and resolves alerts and tickets in accordance with detailed documentation from a moderate to high complexity in nature. Identifies tickets/incidents that need to be escalated to leadership with appropriate work documented and transition. Provides hardware break/fix resolution while working with associated vendors. Performs On-call rotational duties by providing off hour support to supported platforms, software and infrastructure through response to inquiries, reported issues and problems from the End User Community as well as items escalated through system monitoring tooling and other IT Engineering and Application Teams.
• Leads efforts on maintaining operational security through reporting and communication of security breaches or concerns as well as deriving the security remediation tasks necessary for their appropriate technology. Takes part in technical forensic investigation of security events.
• Keeps current on all systems, software and related technology for their position that is used at Endeavor Health.
• Performs other duties as assigned.

What you will need:

• Education: Bachelor degree in related field or equivalent work experience.
• Experience: Five (5) or more years of experience of related experience in IT Systems, Platform Engineering or Technical Engineering related to the role's specific technology portfolio.
• Previous experience with IT Systems, Platform Engineering or Technical Engineering.
• Previous experience developing and contributing to a specific comprehensive technology platform strategy.
• Acquired training or certification related to the role's specific technology portfolio.
• Enterprise Platform Engineering:
• Functional Knowledge of Cloud platforms and deployment models (AWS, Azure, GCP, etc.), Citrix (e