Systems Engineer II (2nd Shift)

iT1; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Two weeks paid time off

401(k) Plan with employer match

Onsite Fitness Center

Onsite Monthly Massages

Job summary

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a Systems Engineer II for the 2nd shift to support managed services infrastructure. You will monitor, respond to incidents, and provide escalation and documentation to meet SLA targets, while working with Meraki/Cisco networks and Azure virtualization.

Senior engineers will mentor juniors, and you’ll contribute to change management, asset documentation, and automation using PowerShell to improve

Qualifications

• 3-5 years in infrastructure, systems, and networking.
• Experience in managed-services support.
• Strong Windows Server, AD, DNS, DHCP and M365 troubleshooting.
• Azure administration and virtualization familiarity.

Responsibilities

• Monitor and respond to infrastructure alerts and incidents.
• Resolve, document, and communicate incidents within SLA targets.
• Network troubleshooting across Meraki, Cisco, VPNs, and firewalls.
• Maintain documentation, diagrams, and asset information.
• Assist in major incident response and root cause analysis.
• Use PowerShell to improve operations.

Skills

Infrastructure expertise

Managed-services support

Windows Server admin

Azure administration

VMware/Hyper-V

PowerShell scripting

Network troubleshooting

Customer service

Tools

Meraki

Cisco

VPNs

Azure Monitor

Log Analytics

Azure Backup

Azure Site Recovery

PowerShell

IT Glue

ConnectWise PSA

NinjaOne

Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Systems Engineer II to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.

The Systems Engineer II (2nsShift) is responsible for internal and external managed services infrastructure support. This position serves as a critical point of contact between iT1 and its customers, providing monitoring, incident response, systems administration, network troubleshooting, escalation management, documentation, and operational support while ensuring assigned work is completed in adherence to company standards.

• Monitor and respond to infrastructure alerts, events, and monitoring-system notifications.
• Research, resolve, document, and communicate internal and client incidents within defined SLA targets.
• Intermediate-level network troubleshooting and configuration (Meraki, Cisco, VPNs, switching, routing, wireless, firewalls).
• Intermediate-level Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 troubleshooting.
• Intermediate-level Azure administration including virtual machines, storage, networking, backup, monitoring, and identity services.
• Support VMware vSphere and/or Hyper-V environments.
• Act as a technical escalation point for other support teams.
• Participate in major incident response, root cause analysis, and change management activities.
• Maintain diagrams, documentation, procedures, and asset information.
• Utilize PowerShell and automation tools where appropriate to improve operational efficiency.

JOB QUALIFICATION REQUIREMENTS:

• 3-5 years of infrastructure, systems, networking
• 3-5 years managed-services support experience preferred
• Experience supporting Windows Server, Microsoft 365, Azure, networking, and virtualization technologies.
• Experience working from alerts through escalation, resolution, and documentation.

PREFERRED SKILLS:

• Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms.
• Experience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site Recovery.
• PowerShell scripting and automation experience.
• Excellent customer service, documentation, organization, and prioritization skills.
• Ability to mentor junior engineers and lead technical troubleshooting efforts.

PREFERRED CERTIFICATIONS:

• Azure Administrator Associate (AZ-104)
• Azure Solutions Architect Expert (AZ-305)
• Cisco Certified Network Associate (CCNA)
• VMware or Microsoft 365 Certifications

Shift:

• Wednesday-Sunday, 12:00pm-8:30pm AZ

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages