Systems Engineer (Identity & Cloud) 00053

Christopher Newport University; Newport News (VA); Remote; USD 61,000 - 76,000; Full time

Benefits offered by this job

Telework eligibility

Comprehensive benefits

Job summary

Christopher Newport University is seeking an Information Technology Specialist II to design, manage, and secure the University’s identity, access, and cloud systems. The role provides responsive support, resolves escalated issues, and administers Microsoft Entra ID, Microsoft 365, and Google Workspace.

Telework eligibility allows periodic remote work within the Commonwealth's guidelines. The position emphasizes security, audit readiness, and teamwork, with opportunities to learn and grow in

Qualifications

• Working knowledge of directory services and identity concepts.
• Familiarity with cloud identity and productivity platforms.
• Understanding of access control principles (least privilege, RBAC).
• Strong troubleshooting for accounts, access, authentication and apps.
• Understanding of MFA and SSO technologies.
• Excellent customer service and ability to explain technical issues.

Responsibilities

• Provide responsive technical support for identity, access, and cloud systems.
• Resolve escalated requests and manage identity & access management workflows.
• Administer cloud identity platforms and productivity suites.
• Document procedures and contribute to knowledge base.
• Learn new technologies through training and mentorship.

Skills

Directory services

Cloud identity platforms

Access control

Troubleshooting

MFA & SSO

Customer service

Ticket queue management

Documentation

Self-learning

Discretion with sensitive data

Team collaboration

System administration

Education

High school diploma or equivalent

Bachelor’s degree in Information Systems/CS or related field

Tools

Microsoft Entra ID

Microsoft 365

Google Workspace

Job description

Working Title:

Systems Engineer (Identity & Cloud) 00053

Role Title:

Information Technology Specialist II

Position Number:

00053

FLSA:

Exempt

Appointment Type:

Full Time

Type of Posting:

General Public

Is Sensitive Position?:

No

Designated Personnel:

Yes

Responsible Employee:

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

Statement of Economic Interest:

No

Is this a restricted position subject to availability of funding?:

No

Departmental Objective:

Design, manage, and secure the University’s servers, databases, identity, and cloud systems, providing dependable service and responsive support to the CNU community.

Purpose of the Position:

To provide responsive technical support to the University community while maintaining the security and integrity of University identity, access, and cloud collaboration systems. This position resolves escalated support requests, performs identity and access management processes, and shares responsibility for administering the University’s cloud identity and productivity platforms.

Knowledge, Skills, and Abilities Related to Position:

• Working knowledge of directory services and identity concepts, including user accounts, security groups, roles, and permissions.
• Familiarity with cloud identity and productivity platforms, such as Microsoft Entra ID, Microsoft 365, or Google Workspace.
• Understanding of access control principles, including least privilege, role-based access, delegation, and separation of duties.
• Strong troubleshooting skills for account, access, authentication, and application issues.
• Understanding of authentication technologies, including multi-factor authentication and single sign-on.
• Excellent customer service skills and the ability to explain technical issues to non-technical users.
• Ability to manage a ticket queue, prioritize requests, and meet service expectations.
• Ability to follow documented procedures precisely and maintain accurate records for audit purposes.
• Ability to write clear technical documentation and knowledge base articles.
• Willingness and ability to learn new technologies quickly through self-study, mentorship, and formal training.
• Ability to handle confidential information with discretion.
• Ability to work effectively in a team and model professional integrity and behavior.
• Ability to self-train and learn/improve systems administration skills.

Education, Experience, Licensure, Certification Required :

Education:

• High school graduate or equivalent education/experience that equates to a high school diploma.

Experience:

• Significant experience in help desk, desktop support, or a similar customer-facing technical support role.
• Experience administering user accounts, groups, or permissions in a directory service or cloud identity platform.
• Experience using a ticketing system to track and resolve support requests.
• Experience working in teams and/or group settings.

Additional Consideration(s):

Education:

• Bachelor’s degree in Information Systems, Computer Science, or a related technical field.
• One or more of the following relevant certifications such as CompTIA Security+, Microsoft 365 Certified: Fundamentals or Administrator, Microsoft Identity and Access Administrator (SC-300), or Google Workspace Administrator.

Experience:

• Experience administering Microsoft Entra ID, Microsoft 365, Google Workspace, or similar cloud platforms.
• Experience with scripting or automation (e.g., PowerShell, Python, or API-based tools).
• Experience performing access reviews or supporting IT audit and/or compliance activities.
• Experience with security standards and frameworks, such as the Commonwealth of Virginia Information Security Standard (SEC 530) or CIS Benchmarks.
• Experience with single sign-on application integrations.
• Experience in a higher education or academic environment.

Salary Information:

Salary $61,036 to $76,295, Commensurate with Education and Experience

CNU Information:

This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/.

Role Code:

39112

Conditions of Employment:

• This is a classified position. New and returning classified employees are required to complete a 12-month probationary period.
• Selected candidate must attend a 2-day New Employee Orientation Program.

Is this position telework eligible?:

Yes

Telework Eligibility Disclaimer:

This position is eligible for periodic telework as determined by the department. Eligibility is not guaranteed, and is subject to supervisor approval. Eligibility will depend on the likelihood of the employee’s success in a telework arrangement and the supervisor’s ability to manage telework. Departments and/or Human Resources may modify or revoke eligibility at any time. Employees will be required to sign a Telework Agreement.

Light Lifting (less than 20 lbs.):

Essential

Moderate Lifting (20-50 lbs.):

Essential

Heavy Lifting (more than 50 lbs.):

Marginal

Pushing/Pulling:

Marginal

Standing:

Marginal

Sitting:

Essential

Bending:

Marginal

Walking:

Marginal

Climbing:

Non-Applicable

Reaching:

Marginal

Repetitive Motion:

Essential

Fast Pace:

Essential

Average Pace:

Essential

Multiple Priorities:

Essential

Intense Customer Interaction:

Essential

Multiple Stimuli:

Essential

Frequency Changes:

Essential

Memory:

Essential

Reasoning:

Essential

Hearing:

Essential

Reading:

Essential

Analyzing:

Essential

Logic:

Essential

Verbal Communication:

Essential

Written Communication:

Essential

Posting Number:

PS1266P

Number of Vacancies:

1

Posting Date:

10/09/2026

Closing Date:

10/16/2026

Open Until Filled:

No

EEO/Diversity Statement(s):

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.

Notice of Non-Discrimination & Title IX Policy Statement

Reasonable Accommodation Request:

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling [phone].

Background Check:

Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.