Systems Engineer I

Dyopath; United States; Remote; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Life insurance

401(k) with company match

FSA and HSA options

Job summary

DYOPATH is seeking a Systems Engineer I to help maintain client environments, monitor servers, manage access, and resolve connectivity issues. This remote role supports customers across the United States and reports to the Supervisor, NOC. The schedule is 8:30 a.m.

to 5 p.m. EST, Monday through Friday, with a salary range of $68,000–$75,000 annually. Ideal candidates have at least two years in networking or a related field, and a bachelor’s degree in information technology is preferred.

Qualifications

• Two years of experience in a networking or related technical field.
• Bachelor’s degree in information technology preferred.
• A+ certification and Microsoft certifications preferred.

Responsibilities

• Create and maintain user accounts, security access, and permissions for client workgroups and domains.
• Maintain familiarity with client hardware and operating systems.
• Monitor servers to identify performance concerns and troubleshoot issues.
• Install new server software, apply security patches, update existing applications, and remove unused software.
• Conduct backups and preventative maintenance for client systems.
• Respond to user connectivity concerns and resolve issues within the scope of the role.
• Escalate more complex technical problems to the appropriate higher-level engineer.
• Teach users how to operate equipment and use supported technology effectively.
• Assist with communications hardware installations and minor equipment repairs as part of training and development.
• Communicate clearly with leaders, teammates, and customers.
• Help build strong customer relationships and high levels of satisfaction.

Skills

Customer-first communication

Organizational skills

Independent and collaborative work

Clear business writing

Problem solving

Process improvement

Core values alignment

Education

Bachelor’s degree in information technology

A+ certification

Microsoft certifications

ASTEA familiarity

Tools

ASTEA familiarity

Microsoft certifications

Job description

Grow Your Infrastructure Career as a Systems Engineer I at DYOPATH

Ready to move beyond basic troubleshooting and strengthen your skills across systems, servers, access management, and client infrastructure?

DYOPATH is seeking a Systems Engineer I who combines technical curiosity with outstanding customer service. You will help maintain client environments, monitor server performance, manage access, resolve connectivity issues, and support the dependable delivery of technology services.

Why You’ll Love Working Here

• Technology with Purpose: Your work directly supports the people and organizations that depend on secure, reliable technology.
• Room to Engineer Your Future: Build hands-on experience with servers, system maintenance, remote support, security updates, and infrastructure operations.
• A Culture That Invests in Growth: Expand your skills through training, certifications, project exposure, and increasingly complex assignments.
• Customer Impact Every Day: Help turn technical challenges into clear, positive user experiences.
• Values in Action: Bring DYOPATH’s L.O.V.E. philosophy, Living Our Values Every Day, to every interaction.

Awesome Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• FSA and HSA options
• Full details available at dyopath.com/careers

Role Overview

• Location: Remote (U.S.)
• Reports To: Supervisor, NOC
• Schedule: 8:30 a.m.- 5 p.m. EST, Monday- Friday
• Pay Rate: $68,000-$75,000k (annually)
• Employment Type: Full-time

Your Mission as a Systems Engineer I

• Create and maintain user accounts, security access, and permissions for client workgroups and domains.
• Maintain familiarity with client hardware and operating systems.
• Monitor servers to identify performance concerns and troubleshoot issues.
• Install new server software, apply security patches, update existing applications, and remove unused software.
• Conduct backups and preventative maintenance for client systems.
• Respond to user connectivity concerns and resolve issues within the scope of the role.
• Escalate more complex technical problems to the appropriate higher-level engineer.
• Teach users how to operate equipment and use supported technology effectively.
• Assist with communications hardware installations and minor equipment repairs as part of training and development.
• Communicate clearly with leaders, teammates, and customers.
• Help build strong customer relationships and high levels of satisfaction.

The role focuses on standard systems administration, server monitoring, maintenance, connectivity support, and customer service.

What You Bring to the Team

Education and Experience

• Two years of experience in a networking or related technical field.
• Bachelor’s degree in information technology is preferred.

Preferred Certifications and Knowledge

• A+ certification
• OEM equipment certifications
• Microsoft certifications
• Familiarity with ASTEA

Skills That Will Help You Succeed

• Strong commitment to service quality and process improvement.
• Customer-first communication and relationship-building skills.
• Ability to organize, prioritize, and manage multiple responsibilities.
• Confidence working independently and collaboratively.
• Ability to interpret technical procedures and translate information for different audiences.
• Clear business writing and documentation skills.
• Practical problem-solving abilities.
• Commitment to company and customer procedures and DYOPATH’s Core Values.

Why This Role Rocks

This is an opportunity to turn foundational technical experience into a long-term career in infrastructure. You will gain practical exposure to systems administration while developing the judgment, communication, and customer-service skills needed to grow into increasingly advanced engineering responsibilities.

This role is open to applicants in the U.S. only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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