Systems Engineer I

SwitchThink Solutions; Phoenix (AZ); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Professional development

Modern tech exposure

Job summary

SwitchThink Solutions in Phoenix, AZ, is seeking an entry-level Systems Engineer I to join the Platform Operations team. You will support, maintain, monitor, and improve enterprise infrastructure for SwitchThink and client credit unions.

The role spans server administration, virtualization, cloud technologies, disaster recovery, automation, and operational excellence in regulated financial environments. Strong collaboration with senior engineers and service desks is essential, with opportunities

Qualifications

• Bachelor's degree in IT or related field or equivalent work experience required.
• 1+ years in systems administration, technical support, or infrastructure operations.
• Experience with Windows Server, AD, and enterprise infrastructure technologies.
• Familiarity with automation and monitoring tools; strong collaboration skills.

Responsibilities

• Design, build, administer, and maintain infrastructure solutions for clients.
• Support Windows Server, virtualization, Microsoft 365, cloud tech, storage, and backups.
• Monitor, troubleshoot, patch, and manage system changes per SLAs.
• Create and maintain technical documentation and procedures.

Skills

PowerShell automation

Windows Server admin

Active Directory

DNS/DHCP/TCP-IP

VMware vSphere

Microsoft Hyper-V

Microsoft 365 admin

Azure (preferred)

Education

Bachelor's degree in IT / CS / Information Systems

Tools

VMware vSphere

Microsoft Hyper-V

Microsoft 365

Azure

PowerShell scripting

SCCM / MECM

Job description

Who We Are

SwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide. Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.

Who We Are

Our clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84. Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence. Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.

Who We Are Looking For

The Systems Engineer I is an entry-level infrastructure engineering position within the Platform Operations team. This role is responsible for supporting, maintaining, monitoring, and improving the enterprise technology environments that support SwitchThink Solutions and our credit union clients. The Systems Engineer I works closely with senior engineers, service desk personnel, security teams, vendors, and client stakeholders to ensure infrastructure systems remain secure, stable, and highly available. This role spans server administration, virtualization, cloud technologies, disaster recovery, automation, and operational excellence in support of mission‑critical financial services environments.

What You Will Do Here

Infrastructure Engineering & Solution Delivery

• Design, build, implement, administer, and maintain infrastructure solutions supporting SwitchThink Solutions and its credit union clients.
• Support Windows Server, virtualization platforms, Microsoft 365 services, cloud technologies, storage systems, backup solutions, and enterprise applications.
• Participate in infrastructure upgrades, migrations, technology refreshes, and modernization initiatives while ensuring solutions are secure, scalable, and aligned with business requirements.

Operational Excellence & Service Delivery

• Monitor, troubleshoot, and resolve infrastructure‑related incidents, requests, and performance issues in accordance with established service level objectives.
• Execute maintenance, patching, change management, system lifecycle management, and operational support activities while maintaining system reliability and availability.
• Develop and maintain technical documentation, standards, procedures, implementation plans, and knowledge articles to support operational effectiveness and service delivery.

Security, Collaboration & Continuous Improvement

• Support cybersecurity, compliance, disaster recovery, and business continuity initiatives to maintain secure and resilient environments.
• Collaborate with Infrastructure, Security, Database Administration, Networking, Service Desk, Project, and Client Success teams to deliver exceptional client outcomes.
• Identify opportunities for automation, standardization, and process improvement while continuously developing technical expertise and contributing to a culture of innovation and continuous learning.

What you will need:

Required:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field (preferred) OR equivalent work experience required.
• 1+ years of experience in systems administration, technical support, infrastructure operations, or managed services required.
• 1+ years of experience supporting Microsoft Windows operating systems and enterprise infrastructure technologies required.
• Working knowledge of server hardware troubleshooting, PowerShell for automation and scripting, and infrastructure monitoring tools to support system health and performance required.
• Proficiency in Microsoft Windows Server administration, Active Directory, and virtualization platforms such as VMware vSphere or Microsoft Hyper‑V required.
• Working knowledge of Microsoft 365 administration fundamentals required.
• Demonstrate competency with backup and recovery technologies required.
• Demonstrates expertise in DNS, DHCP, and TCP/IP networking fundamentals required.
• Demonstrates commitment to operational excellence by actively seeking opportunities to improve systems, processes, and personal skills required.
• Strong communication skills to communicate clearly and professionally with technical and non‑technical audiences required.

Preferred:

• 1+ years of experience within a Managed Services Provider (MSP) environment preferred.
• 1+ years experience supporting financial institutions or highly regulated environments preferred.
• 1+ years experience with Microsoft Azure preferred.
• Collaborates effectively across teams, sharing knowledge and contributing to collective success required.
• MECM/SCCM or ability to obtain upon hire preferred.
• Microsoft, VMware, CompTIA, or similar technical certifications or ability and desire to obtain upon hire preferred.

What We Offer

• A collaborative, people‑first environment where your expertise directly shapes technology solutions that support credit unions and the communities they serve. At SwitchThink, you’ll work alongside experienced, mission driven professionals who value curiosity, thoughtful problem‑solving, and delivering meaningful outcomes for clients.
• Competitive compensation and comprehensive benefits, paired with strong opportunities for professional growth and long‑term career development.
• Flexibility that supports real work life balance, including generous paid time off, paid holidays, and flexible scheduling.
• Exposure to modern, enterprise scale technology solutions, including cloud platforms, business intelligence, and AI enabled services within a regulated financial services environment.
• Ongoing investment in your development through training, certifications, continuous learning, and clearly defined career pathways—supported by the stability of our credit union foundation and the innovation of a growing technology organization.

Job Location:

Phoenix, Arizona

Job Type:

Hybrid

Visa Sponsorship:

This position is not eligible for visa sponsorship.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.