Systems Engineer, Enterprise AI & Platform Services.

Duke Careers; Durham (NC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Duke University’s Office of Information Technology (OIT) seeks a Systems Engineer, Enterprise AI & Platform Services, to shape the enterprise AI portfolio and enable safe, scalable adoption across higher education, healthcare, and research. You will work as a technical service owner for AI platforms, collaborating with stakeholders to advance governance and responsible AI use.

You’ll monitor platform performance, drive roadmaps, and develop training and automation using PowerShell and Python,

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a related field.
• Three years of experience supporting enterprise technology platforms, SaaS services, AI technologies, cloud services, digital workplace technologies, or related technical environments.
• An equivalent combination of relevant education and experience.
• Experience supporting enterprise AI platforms such as Microsoft Copilot, ChatGPT Enterprise, Anthropic Claude, Google Gemini, GitHub Copilot, or similar technologies.
• Experience with cloud and SaaS platforms, including Microsoft 365, Azure, AWS, Box, Zoom, Airtable, or GitHub Enterprise.
• Experience with AI governance, risk management, security reviews, automation, APIs, PowerShell, Python, and ITIL-based service management.
• Experience working in higher education, healthcare, or research environments.

Responsibilities

• Serve as the technical service owner for Duke's enterprise AI platforms, including platform administration, licensing, access management, integrations, and operational support.
• Monitor platform performance, adoption, usage trends, and emerging technologies while helping develop AI service roadmaps and implementation strategies.
• Partner with security, privacy, compliance, legal, and data governance teams to support responsible AI deployment and governance.
• Consult with departments on AI adoption opportunities and develop training materials, workshops, and educational resources that promote AI literacy and best practices.
• Build automation and integration solutions using AI technologies, APIs, workflow tools, PowerShell, Python, and related platforms.
• Support enterprise cloud and SaaS services, including Microsoft 365, Azure, AWS, Box, Zoom, Airtable, GitHub Enterprise, and related technologies.
• Support service improvement initiatives, maintain documentation, track service metrics, and coordinate with vendors and stakeholders to ensure successful service delivery.

Skills

AI governance

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a related field

Tools

Microsoft Copilot

ChatGPT Enterprise

Anthropic Claude

Google Gemini

GitHub Copilot

Microsoft 365

Azure

AWS

Box

Zoom

Airtable

GitHub Enterprise

PowerShell

Python

Job description

Select how often (in days) to receive an alert:

Work Arrangement: Hybrid (On-Site and Remote mix)

Requisition Number: 277182

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Be You. Be Bold. Choose Duke.

Be You.

The Duke University Office of Information Technology (OIT) is seeking Systems Engineer, Enterprise AI & Platform Services to help shape the future of Artificial Intelligence across higher education, healthcare, research, and administration. In this role, you'll support and advance Duke's enterprise AI portfolio while helping faculty, staff, researchers, and clinicians adopt transformative technologies responsibly and effectively.

As a technical service owner, you'll manage enterprise AI platforms including Microsoft Copilot, ChatGPT Enterprise, Anthropic Claude, Google Gemini, GitHub Copilot, and future approved AI solutions. Working closely with stakeholders across the university and health system, you'll help ensure AI services remain secure, scalable, well-governed, and aligned with Duke's strategic priorities.

Minimum Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a related field.

Experience

• Three years of experience supporting enterprise technology platforms, SaaS services, AI technologies, cloud services, digital workplace technologies, or related technical environments.

OR

• An equivalent combination of relevant education and experience.

Preferred Qualifications

• Experience supporting enterprise AI platforms such as Microsoft Copilot, ChatGPT Enterprise, Anthropic Claude, Google Gemini, GitHub Copilot, or similar technologies.
• Experience with cloud and SaaS platforms, including Microsoft 365, Azure, AWS, Box, Zoom, Airtable, or GitHub Enterprise.
• Experience with AI governance, risk management, security reviews, automation, APIs, PowerShell, Python, and ITIL-based service management.
• Experience working in higher education, healthcare, or research environments.

Work Arrangement

This position follows Duke University's approved hybrid work guidelines. Specific work arrangement details will be discussed during the hiring process.

Be Bold.

As A Systems Engineer, Enterprise AI & Platform Services, you will:

• Serve as the technical service owner for Duke's enterprise AI platforms, including platform administration, licensing, access management, integrations, and operational support.
• Monitor platform performance, adoption, usage trends, and emerging technologies while helping develop AI service roadmaps and implementation strategies.
• Partner with security, privacy, compliance, legal, and data governance teams to support responsible AI deployment and governance.
• Consult with departments on AI adoption opportunities and develop training materials, workshops, and educational resources that promote AI literacy and best practices.
• Build automation and integration solutions using AI technologies, APIs, workflow tools, PowerShell, Python, and related platforms.
• Support enterprise cloud and SaaS services, including Microsoft 365, Azure, AWS, Box, Zoom, Airtable, GitHub Enterprise, and related technologies.
• Support service improvement initiatives, maintain documentation, track service metrics, and coordinate with vendors and stakeholders to ensure successful service delivery.

Choose Duke.

Join a team helping define how Artificial Intelligence is adopted and governed across one of the world's leading academic, healthcare, and research institutions. At Duke, you'll work with innovative technologies and talented colleagues while supporting initiatives that improve teaching, research, healthcare, and operational excellence.

Within Duke OIT, you'll find a collaborative culture that values innovation, continuous learning, customer service, and responsible technology leadership. Your work will directly impact how AI transforms the Duke community.

Learn more about Duke's competitive benefits package.

Duke University is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.