Systems Engineer Consultant

First Citizens Bank; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

First Citizens Bank is seeking a senior Systems Engineer to lead development and support of the bank's computing infrastructure, guiding project planning, problem resolution, and production support in a large enterprise environment.

The role emphasizes Dynatrace-driven observability, on-call availability, and leadership of technical teams across cloud, containers, and CI/CD pipelines, focusing on reliability, security, and performance.

Qualifications

• 6+ years of hands-on experience with Dynatrace in large enterprise environments.
• 8+ years of overall experience in Application Performance Monitoring, Observability, or SRE.
• Proven experience leading or supervising technical teams.
• Cloud platforms (AWS, Azure, or GCP)
• Microservices and containerized environments (Kubernetes/OpenShift)
• CI/CD pipelines and DevOps practices
• Strong analytical and problem-solving skills with a proactive mindset

Responsibilities

• Consultation - Provides consultative direction and technical advice relating to operating systems, software and hardware infrastructure.
• Leads strategic designs, initiatives, and contributes to the analysis of new and existing Bank technologies.
• Technical Support - Leads new technologies spanning hardware platforms, different OS and database management systems.
• Project Management - Leads assigned technical projects ensuring timely delivery of objectives.
• Technical Expertise - Maintains knowledge to direct others on technical matters across platforms.
• Communicates technical information effectively across teams and management.

Skills

Dynatrace

APM/Observability

SRE

Kubernetes/OpenShift

CI/CD

DevSecOps

Infrastructure as Code

Cloud (AWS/Azure/GCP)

Scripting (PowerShell/Python/Perl/JS)

Automation

Education

Bachelor's Degree in Systems/Engineering

High School Diploma or GED (12+ yrs exp)

Tools

Dynatrace OneAgent

Puppet

Ansible

Chef

Terraform

Splunk

Prometheus

New Relic

PowerShell

Python

Job description

Overview

This position leads the development and support of the Bank’s computing infrastructure. Serves as a technical resource in project planning, project management, problem resolution, and production support. Presents technical alternatives and solutions to management that are reliable, adaptable, and cost-effective. Serves as the team lead for assigned projects and initiatives. Performs activities fitting to area of expertise, which may include designing network or internet infrastructure, creating and implementing an enterprise management system, providing appropriate technical recommendations, tuning databases and applications, and data management.

Responsibilities & Qualifications

Duties & Responsibilities:

Consultation - Provides consultative direction and technical advice relating to the Bank’s operating systems, software, and hardware infrastructure. Supports all areas of Technology and Operations. Leads strategic designs, initiatives, and contributes to the analysis of new and existing Bank technologies.

Technical Support - Leads new technologies spanning hardware platforms, different operating systems, and database management systems. Coordinates network communication and application and data integration methods for new technologies. Performs planning and documentation throughout support activities. Leads processes related to strategic designs and implementations, backup, recovery, data security, and other disaster recovery functions. Resolves complex technical problems and failures, and automates tasks for improved efficiencies.

Project Management - Leads assigned technical projects ensuring accurate, timely, and quality delivery of project objectives. Guides the development and execution of project tasks.

Technical Expertise - Maintains a strong knowledge base in order to effectively create and maintain strategic technology plans and to direct others on technical matters. Communicates effective and clear technical information across platforms.

Position Specific Skills

Strong technical skills in areas such as Microsoft Family of Solutions, Unix, Linux, Customer Information Control System ("CICS"), Multiple Virtual Storage ("MVS"), Virtual Telecommunications Access Method ("VTAM"), mainframe job entry system ("JES"), Electronic Data Interchange ("EDI"), storage area network ("SAN"), WEB site support, Perl scripting and Common Gateway Interface ("CGI"), and Tivoli

Knowledge of assembler language coding, Korn shell script, automation, and advanced debugging techniques

Knowledge of database management systems such as DB2, SQL Server, and Oracle

Ability to be on call 24 hours a day, 7 days a week

Knowledge of middle-ware

Strong scripting proficiency (powershell, perl, Javascript, python, etc)

Strong proficiency in configuration management automation (Puppet, Ansible, chef, etc)

Strong Proficiency in DevSecOps with Infrastructure as code

Qualifications

Bachelor's Degree and 8 years of experience in Systems engineer including systems programmer, scripting, troubleshooting OR High School Diploma or GED and 12 years of experience in Systems engineer including systems programmer, scripting, troubleshooting

• 6+ years of hands-on experience with Dynatracein large enterprise environments (required)
• 8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
• Proven experience leading or supervising technical teams
• Strong expertise in:
• Dynatrace OneAgent deployment and configuration
• Smartscape topology and service flow mapping
• Alerting, dashboards, and custom metrics/events
• Experience in financial services or other highly regulated industriespreferred
• Solid understanding of:
• Cloud platforms (AWS, Azure, or GCP)
• Microservices and containerized environments (Kubernetes, OpenShift)
• CI/CD pipelines and DevOps practices
• Strong analytical and problem-solving skills with a proactive mindset

Preferred Qualifications

• Dynatrace certifications (e.g., Dynatrace Professional or Associate Certification)
• Experience with Infrastructure as Code (Terraform, Ansible, etc.)
• Knowledge of complementary tools (e.g., Splunk, AppDynamics, New Relic, Prometheus)
• Familiarity with scripting languages (Python, PowerShell, or Bash)
• Experience implementing AIOps or automation-driven monitoring strategies

Key Competencies

• Leadership and team development
• Strategic thinking and execution
• Technical depth in observability platforms
• Communication and stakeholder management
• Problem-solving and decision-making under pressure

Why Join Us

• Lead observability initiatives in a large-scale financial enterprise
• High impact role influencing platform reliability and customer experience
• Opportunity to shape long-term monitoring strategy and innovation
• Collaborative environment with strong executive visibility

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.