Systems Engineer - Cloud & On-Prem Applications

Talentify; Louisville (KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health care coverage (medical, dental,

Vision

Life insurance

Short- & long-term disability

Paid parental leave

Employee wellbeing and EAP programs

Paid time off

401(k) retirement plan with employer-m

Job summary

FBT Gibbons LLP is seeking a Systems Engineer to support deployment, maintenance, and performance of our software applications for attorneys and professionals. The role emphasizes collaboration across IT teams, strong troubleshooting, and vendor coordination.

The ideal candidate will have 3+ years of experience in application support within a professional services environment and proficiency with Microsoft technologies and scripting. Location can be Cincinnati, OH or Louisville, KY.

Qualifications

• Bachelor’s degree required.

Responsibilities

• Install, configure, deploy, monitor, and maintain on-premises and cloud-based software applications in collaboration with Application, Network, and Security teams.
• Liaise with vendors and other IT personnel to resolve issues and escalated matters to IT leadership when required.
• Monitor and respond to tickets assigned through the ticketing system.
• Package, test, and deploy line-of-business and legal applications, including document management, time-and-billing, and productivity tools.
• Manage the application lifecycle, including patching and version upgrades.
• Provide third-level application support for escalated tickets requiring specialized expertise, security rights or vendor support.
• Assist with maintaining standard images deployed to firm computers.
• Maintain application documentation, including configuration standards, support procedures, and troubleshooting guides.
• Monitor application performance, availability, and reliability, and recommend improvements to support business needs.
• Support integrations between firm applications, Microsoft 365, document management systems, and other business platforms.
• Develop and maintain scripts or automation tools to streamline application deployment, configuration, maintenance, and reporting.
• Provide technical guidance and knowledge transfer to IT support teams regarding application functionality, known issues, and support procedures.
• Support change management processes by documenting proposed changes, testing results, implementation steps, and rollback plans.

Job description

FBT Gibbons LLP is seeking a Systems Engineer to support deployment, maintenance, and performance of our software applications for attorneys and professionals. The role emphasizes collaboration across IT teams, strong troubleshooting, and vendor coordination.

The ideal candidate will have 3+ years of experience in application support within a professional services environment and proficiency with Microsoft technologies and scripting. Location can be Cincinnati, OH or Louisville, KY.