Hybrid Systems Engineer: Apps & Automation

Talentify

Newark (NJ)

Hybrid

USD 103,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Life insurance

Short/long-term disability

Paid parental leave

401(k) with employer matching

Paid time off

Job summary

FBT Gibbons LLP in Newark, NJ is seeking a Systems Engineer to support the deployment, maintenance, and performance of the firm’s software applications used by attorneys and business professionals. The ideal candidate brings 3+ years of experience in application support within professional services, strong troubleshooting, and the ability to work cross-functionally in a fast-paced environment.

This role can be based in Newark, NJ and offers a competitive salary with a comprehensive benefits

Qualifications

Bachelor’s degree required.
Minimum of 3 years of experience with software systems implementation, upgrades, maintenance, and support, including third-level application support in a professional services environment.
Experience with Microsoft Configuration Manager, Intune, Group Policy, and related configuration and compliance policies.
Experience administering Microsoft technologies, including Active Directory, Entra ID, Microsoft 365, SharePoint, Exchange Online, Windows 11 Desktop, Windows Server, SQL Server, and Azure Virtual Desktop.
Experience with PowerShell scripting and application deployment, configuration, troubleshooting, patching, and lifecycle management.
Proficiency with legal and business applications, including NetDocuments or similar document management system, CRM, and productivity tools in a law firm or professional services environment.
Experience documenting and maintaining standard configurations for laptops and desktops with Windows 11, reviewing new hardware releases and recommending/managing all upgrades.
Strong analytical, troubleshooting and problem-solving skills, with the ability to develop practical solutions to meet business needs.
Ability to manage multiple priorities, develop project plans, meet deadlines, and adapt to changing project requirements in a fast-paced business environment.
Self-motivated and able to work independently, take initiative, learn new technologies, and identify opportunities to improve systems, processes, and support.
Excellent written and verbal communication skills, with the ability to work effectively as a member of the Applications Team and collaborate with IT colleagues, vendors, and internal users.
Strong customer service orientation, with the ability to provide responsive, professional support to internal customers in a legal environment.

Responsibilities

Install, configure, deploy, monitor, and maintain on-premises and cloud-based software applications in collaboration with Application, Network, and Security teams.
Liaise with vendors and other IT personnel to resolve issues and elevate matters to IT leadership when required.
Monitor and respond to tickets assigned through the ticketing system.
Package, test, and deploy line-of-business and legal applications, including document management, time-and-billing, and productivity tools.
Manage the application lifecycle, including patching and version upgrades.
Provide third-level application support for escalated tickets requiring specialized expertise, security rights or vendor support.
Assist with maintaining standard images deployed to firm computers.
Maintain application documentation, including configuration standards, support procedures, and troubleshooting guides.
Monitor application performance, availability, and reliability, and recommend improvements to support business needs.
Support integrations between firm applications, Microsoft 365, document management systems, and other business platforms.
Develop and maintain scripts or automation tools to streamline application deployment, configuration, maintenance, and reporting.
Provide technical guidance and knowledge transfer to IT support teams regarding application functionality, known issues, and support procedures.
Support change management processes by documenting proposed changes, testing results, implementation steps, and rollback plans.