Client Technology Manager

ECI; New York (NY); Hybrid; USD 144,000 - 176,000; Full time

Benefits offered by this job

Flexible PTO

Health benefits eligibility that start

Life insurance

Pet insurance

401K

Job summary

ECI is seeking a Client Technology Manager/Partner to lead IT managed services for a portfolio of client accounts, guided by a dedicated technical team. The role emphasizes strong customer relationships, cloud and security modernization, and strategic project delivery.

You will oversee complex migrations, site deployments, and ongoing support, with hands-on technical involvement. The position requires recent hands-on expertise in Windows, cloud platforms, Exchange Online, and secure networking,

Qualifications

• Hands-on experience with Microsoft operating systems and cloud platforms.
• Administration of Exchange Online and Google Workspace.
• VMware vSphere and Hyper-V administration experience.
• Networking and security appliances from Cisco, Palo Alto, Meraki.
• Strong incident response, disaster recovery, and business continuity skills.
• Project management for data/infrastructure migrations and site deployments.

Responsibilities

• Oversee technology services for a portfolio of ECI clients.
• Maintain strong client relationships and act as strategic advisor.
• Lead modernization projects: migrations, upgrades, new sites.
• Provide security recommendations to meet compliance needs.
• Assist with client budget forecasting and cost analysis.
• Lead Field Service Engineers and Senior Systems Engineers teams.
• Act as main escalation point for client issues.
• Collaborate cross-functionally to ensure successful delivery.

Skills

Windows Server

Windows 11

Microsoft 365

Azure

VMware vSphere

Hyper-V

Exchange Online

Google Workspace

Cisco

Palo Alto

Meraki

Incident response

Disaster recovery

Tools

Exchange Online

Google Workspace

VMware vSphere

Hyper-V

Cisco

Palo Alto

Meraki

Azure

Microsoft 365

Job description

The Client Technology Manager (CTM)/Client Technology Partner (CTP) is a high impact hands-on leadership role, responsible for delivering our IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The CTM/CTP will manage customer relationships and expectations, liaise to internal communities and stakeholders to ensure customer success and spearhead projects to modernize client infrastructure. Recent Hands-On Technical competencies including Cloud and New Technology experience is required. Please see the "Who You Are" section below.

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

This role will be hybrid 3 days in office in NY and 2 remote.

The Opportunity:

The Client Technology Manager (CTM)/Client Technology Partner (CTP) is a high impact hands-on leadership role, responsible for delivering our IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The CTM/CTP will manage customer relationships and expectations, liaise to internal communities and stakeholders to ensure customer success and spearhead projects to modernize client infrastructure. Recent Hands-On Technical competencies including Cloud and New Technology experience is required. Please see the "Who You Are" section below.

What you will do:

• Oversee technology services for a portfolio of ECI clients.
• Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level strategic meetings.
• Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment.
• Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform with a focus on continuous improvements and enhancements.
• Assist with client facing budget forecasting, financial cost analysis reports and documentation.
• Engage with client compliance team members to provide security recommendations which cover both business and regulatory needs.
• Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS)
• Drive customer satisfaction through support case evaluation, task management and recurring client engagement.
• Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, which include mail system migrations, cloud site migrations, new office constructions and new technology deployments.
• Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices.
• Participate in vendor due-diligence exercises, security reviews, data integrity & availability services.
• Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce.
• Be accountable for client technical escalations and subsequent resolutions. Serve as a main point of contact and act as an escalation point to engineers.

Who you are:

• Recent Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 11
• Recent Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure
• Recent Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments.
• Extensive experience in administration of e-mail platforms and security integrations such as Exchange Online and Google Workspace
• Recent Experience administering VMware vSphere and Hyper-V platforms.
• Recent Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki
• Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations

Bonus points if you have:

• Experience with Managed Service Providers (MSP)
• Experience with Microsoft Modern Workplace
• Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience
• Financial Services Industry experience
• Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP

ECI’s culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $160,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!

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