Systems Engineer

Salesforce, Inc.; Texas; On-site; USD 120,000 - 150,000; Full time

Job summary

Salesforce, Inc. is seeking a Systems Engineer to administer Finance systems, focusing on Zuora Revenue and RevPro in a production environment. You will own incident response, troubleshoot revenue-to-cash flows, and collaborate with engineering and business teams to implement enhancements.

You will support month-end close, reconciliations, and SOX controls while driving process improvements. Strong SQL/Oracle skills and ERP integration experience are essential for success.

Qualifications

• Candidate has hands-on experience supporting Zuora Revenue/RevPro in a complex production environment.
• Experience with end-to-end revenue processes: contracts, performance obligations, invoices, memos, and close.

Responsibilities

• Own production support and escalation for Zuora Revenue, driving incidents from triage to durable resolution.
• Troubleshoot quote/order-to-revenue flow across upstream systems; Zuora Revenue, Oracle/ERP, GL, close, reporting.
• Resolve transaction and interface issues involving orders, invoices, returns, and data quality.
• Support daily RMS operations, month/quarter close, reconciliations, and time-sensitive production activities.
• Lead quarterly patch validation, environment refreshes, UAT and regression testing with cross-functional teams.
• Reduce repeat issues via monitoring, automation, and runbooks; mentor analysts and communicate risks.
• Collaborate with business users on enhancements, releases, testing and deployment to meet needs.
• Interact with Zuora Support to investigate and resolve Zuora Revenue issues.
• Assist with SOX walkthroughs and audit evidence for Zuora Revenue processes and controls.

Skills

Zuora Revenue/RevPro

Revenue processes

SQL

Oracle

ERP integrations

SOX controls

ASC 606 / IFRS 15

Cross-functional leadership

Tools

SQL

Oracle

APIs

File-based integrations

Job description

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Expereince

Systems Engineer is responsible for administering and managing the Finance systems & applications that support our mission critical business processes. Systems Engineer will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes. Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities.

What You’ll Actually Be Doing

• Own production support and escalation for Zuora Revenue (RMS/RevPro) , driving complex incidents from triage through root cause and durable resolution.
• Troubleshoot the complete quote/order-to-revenue flow across upstream order and billing systems; Zuora Revenue processing; and downstream Oracle/ERP, GL, close, reconciliation and reporting.
• Resolve transaction and interface issues involving sales orders, invoices, credit memos, returns, staging failures, Transformation Layer (TL) errors, batch jobs, data quality and controlled reprocessing.
• Support daily RMS operations, month/quarter close, reconciliations, journal validation, reporting extracts and time-sensitive production activities.
• Lead quarterly patch validation, environment refreshes, UAT and regression testing; coordinate Finance, Business, Engineering, integration teams and vendors.
• Reduce repeat issues through monitoring, automation, preventive controls, runbooks and knowledge transfer; mentor support analysts and communicate risks clearly to leadership.
• Collaborate with business users in handling enhancement requests, coordinate application releases, manage testing and deployment activities, and ensure solutions meet business needs.
• Interact with the Zuora Support team to investigate, troubleshoot, and resolve issues related to Zuora Revenue (RevPro).
• Support quarterly/annual SOX walkthroughs and audit evidence requests, ensuring timely, accurate documentation of Zuora Revenue processes and controls.

You’re Our Person If...

• Strong hands-on experience supporting Zuora Revenue/RevPro in a complex production environment.
• End-to-end understanding of revenue processes, including contracts, performance obligations, allocation, schedules, recognition, adjustments, invoices and credit memos.
• Ability to trace failures across upstream order/billing applications, integrations, Zuora Revenue and downstream ERP/GL processes.
• Experience troubleshooting SQL/data, interfaces, Oracle staging, batch processing, reconciliation and period-close issues.
• Working knowledge of ASC 606/IFRS 15 and experience operating within SOX-controlled processes.
• Ability to independently lead ambiguous cross-functional problems, make risk-based decisions and explain technical findings in business terms.
• Ability to work during AMER business hours, with flexibility for critical production and close events.

Even Better If...

• Experience integrating Zuora Revenue with CRM/CPQ, order management, billing, middleware and Oracle or another ERP.
• Proficiency with SQL, APIs, file-based integrations, job schedulers, logging and observability tools.
• Experience with UAT, patching, defect management, root-cause analysis and production change controls.
• Background in revenue accounting, Finance systems or enterprise quote-to-cash operations.
• Experience managing vendor cases, service metrics and operational-improvement backlogs; relevant Zuora certification or training is a plus.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.