Lead, Engineering Operations

Salesforce, Inc.; Washington; On-site; USD 170,000 - 210,000; Full time

Job summary

Salesforce is seeking an accomplished Lead, Engineering Operations Manager for Platform to orchestrate large-scale, cross-functional initiatives across our Technology org. You will work with engineering, product management, marketing, operations, and sales to ensure timely delivery of programs that move the business forward.

In this individual-contributor role, you will balance tactical execution with strategic vision, drive Agile processes, provide monthly program reviews, remove obstacles, and

Qualifications

• Related technical degree required.
• 3+ years enterprise software/technical program or engineering management experience.
• 3+ years leading SaaS product development programs and understanding of the SaaS lifecycle.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Deep experience with the software development lifecycle and agile methodologies.
• Ability to establish credibility with senior executives and cross-functional teams.
• Strong communication and relationship-building skills for driving consensus.

Responsibilities

• Lead cross-functional programs aligning scope, release planning, and multiple teams to a shared vision.
• Drive software engineering programs using Agile, data-driven analysis, and engineering excellence.
• Develop partnerships with key functional teams to focus on business goals and program outcomes.
• Provide monthly program reviews and sprint updates, detailing risks and critical issues.
• Anticipate and remove obstacles to keep project teams delivering on goals.
• Act as a catalyst to advance Salesforce's Product & Technology strategy globally.

Skills

Analytical problem-solving

Communication

Organizational skills

Cross-functional collaboration

Agile methodologies

Education

Related technical degree

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Program & Project Management
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Engineering Operations play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology organizations. Eng Ops are responsible for programs from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company!
As the Lead, Engineering Operations Manager for Platform, you will play a pivotal role in orchestrating and overseeing complex technical initiatives that contribute to our continued growth and success. You will collaborate with cross-functional teams, including engineering, product management and marketing, operations, and sales, to ensure alignment and timely delivery of projects. Though this is an individual contributor role, you will thrive in a culture of ownership, delivery and innovation!
About You
Love to wear multiple hats.
Builds the relationships to make things happen.
Highly functional in an energizing environment.
Comfortable bending between the tactical and strategic.
Outstanding executive presence and communications professional.
A service-oriented-minded person who \"Thinks Customer.\"
Enjoy a hyper-transparent flow of information, conversation, and ideas.
Your Impact
Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment.
Drive teams through the Software engineering experience using Agile and analytical and technical skills.
Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
Support \"program/feature\" dependencies across multiple teams, scrum teams, functions, divisions, and partners.
Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues).
Create a collaborative environment that fosters creativity, innovation, and learning.
Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.
Qualifications
A related technical degree required.
3+ years of enterprise software/technical program or engineering management experience at an enterprise technology company.
3+ years of conducting and leading SaaS product development programs; shown understanding of the SaaS business model and its product development lifecycle.
Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.
Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
Ability to establish credibility and rapport with senior executives and team members.
Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment.
Ability to master technical subjects and technologies relevant to the program.
Strong organizational, project management, analysis, and communication skills.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your