Systems Engineer

DCA, Inc. (Document Conversion Associates) now KeyMark, Inc.; Liberty (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

KeyMark is seeking Senior OnBase Engineers to work with project teams and customers to design, implement and customize Hyland OnBase solutions. You will install, configure, and integrate modules, develop custom development work, and assist in discovery, training, and documentation.

You should have OnBase experience, strong programming skills (C#), and SQL Server knowledge. Expect collaboration across teams and occasional travel as projects require.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience highly preferred.
• Commensurate experience in lieu of degree may be considered.
• Strong understanding of OnBase modules and integration tools.

Responsibilities

• Consult with Customer resources regarding solution options during discovery and engineering phases.
• Develop system design and specification documents and user documentation as needed.
• Install, configure and integrate OnBase solutions in the customer environment.
• Custom development of supporting applications and integrations.
• Troubleshoot and resolve issues during implementations and support.
• Provide training during OnBase installation and ongoing support.

Skills

OnBase Workflow

OnBase WorkView

C#

SQL Server

Communication

Troubleshooting

Documentation

Teamwork

Education

Bachelor's degree in CS/Engineering

Tools

C#

JavaScript

SQL Server

Job description

OnBase Experience Required

Are you looking to expand your skills in the OnBase world? Would you like your employer to help you grow your certifications within OnBase, develop into an even better consultant, help customers find more efficiencies through ECM software...then KeyMark wants to hear from you!

Senior OnBase Engineers

work closely with KeyMark project resources and the Customer to fully understand the customer requirements and develop advanced OnBase solutions with the goal of delivering the highest quality, most cost-effective solution in a timely manner. These solutions will primarily be centered on installing, configuring, and customizing one to many complex modules of Hyland’s OnBase product. The Senior Engineer may be called upon to deliver a custom development solution to integrate with existing customer Line of Business applications. They will also be asked to lead or assist in discovery, training, solution documentation and support services tasks.

• Consult with Customer resources regarding solution and software options based on functional requirements provided during discovery and engineering phases, offering guidance toward the optimal solution
• Develop system design and specification documents, administrative documentation, and/or user documentation as needed
• Install, configure and integrate the solution into the Customer environment according to engineering specifications
• Custom development of supporting applications and integrations using a variety of tools
• Handle technical and customer issues as they arise during implementations, escalating issues to other technical, business, or vendor resources as necessary
• Interact closely with other Operations departments during project implementation phases
• Assist with troubleshooting and resolution of support issues as needed
• Provide training during an OnBase installation and on-going support once completed
• Maintain and expand knowledge of relevant OnBase modules and various integration tools and techniques as needed

Requirements

Bachelor’s degree in Computer Science, Engineering, or equivalent experience highly preferred. Commensurate experience in lieu of degree might be considered.

Certified OnBase API And Workview Engineer

• Understanding the various API’s available, being able to choose the appropriate one, and effectively implementing the required integration. A significant background in some programming language is expected (VB, C#, etc), C# preferred.
• Understanding data modeling, User Interface, and application design concepts
• Understanding WV/WF integration requirements for automation and customization of the WV application.
• Strong comprehension and experience with deploying relational databases and a working knowledge of T-SQL or similar database language.

The Following OnBase Certifications Preferred But Not Required

OnBase Installer

• Activities include sizing and creating the database and disk groups, configuring the Document Types, keywords, import processes, users and security, custom queries, etc.
• Familiar modules should include Document Imaging, DIP, COLD, Email integration, Document Retention, etc. This area also includes supporting client installs (thick, Unity, and web client – along with the Web/Application Server.)

Web/App Server Installer

• Activities include ensuring server is installed with IIS and appropriate .Net Framework.

Workflow Engineer

• Designing and implementing one or more OnBase LifeCycles to support required business process automation for the customer.
• Advanced understanding of OnBase documents, keywords, rules, actions, and how these are used to form a logical process flow.

Application Development And Integration

• Developing applications and/or integrations using the most appropriate development environment for the particular problem. Knowledge of generally accepted programming principles is expected, along with a working knowledge of some relevant programming language such as C# and JavaScript. A working knowledge of XML, Web Services, and Web based protocols (Soap, HTTP, etc) will also be beneficial.
• Requirements of this area may be as simple as integrating an Eform to a backend database, or as complex as a complete multi-tier, distributed, web application.
• Leverage AI-Assist development tools, such as Claude Code, to accelerate delivery and improve the quality of custom solutions and integrations, while upholding KeyMark’s standards for security, accuracy, and maintainable code.
• Experience designing or implementing agentic AI solution, autonomous, multi-step workflows that coordinate tasks across systems, is a nice to have.
• Existing knowledge of and/or experience with target LOB ERP/Accounting applications (SAP, PeopleSoft, Great Plains, Oracle Financials) and host systems will be a great benefit.

Experience

• Minimum of 2 years OnBase experience using Hyland’s Workflow and Workview modules C#, .NET or other programming experience preferred
• Consulting experience a plus

Knowledge & Technical Skills

• Strong written communication skills necessary to document requirements, design specifications and user documentation; Strong verbal communication skills necessary for working with customer, vendor, and KeyMark resources.
• Proficiency in Hyland’s OnBase base product, Workflow, Workview, API, and Unity client.
• Understanding of and ability to discuss OnBase module trade-offs in WAN and LAN environments.
• Understanding of and ability to discuss data security issues in WAN and LAN environments.
• Proficiency in Microsoft SQL Server administration (Oracle also helpful).
• Proficiency in standard process documentation methodologies such as cross-functional flow diagrams, use cases, and sequence diagrams.
• Excellent troubleshooting and analytical skills with ability to resolve complex technical problems.
• Understanding of networking, security, and server administration in the Microsoft Windows environment.
• Working knowledge of HTML and JavaScript.
• Understanding of KeyMark business, and the products and services offered in the different verticals.

Other

Very focused work habits, attention to detail, attention to quality of work, and a strong sense of self-motivation

Proven ability to work well in a team environment while exhibiting organizational and time management skills necessary to work on multiple projects in parallel

Communication and influencing skills, coaching and negotiation skills are very helpful

Ability to take initiative and to adapt to direction changes and challenges

Travel

10-25%

KeyMark is a leading intelligent automation provider delivering capture (OCR), workflow (ECM), dynamic case management (DCM), and robotic process automation (RPA) solutions.

KeyMark helps clients leverage technology, such as artificial intelligence and machine learning, to maximize productivity and decrease manual labor in industries such as: financial services, healthcare, insurance, manufacturing, distribution and logistics, and government.