Systems Engineer

Bonneville Group; Caguas (PR); Hybrid; USD 70,000 - 110,000; Full time

Job summary

The ideal candidate has 2-3 years in systems engineering or MSP support, strong Windows Server/Azure AD knowledge, and proven troubleshooting across servers, networks, and cloud platforms. Hybrid work environment with opportunities to expand skillsets.

Qualifications

• 2-3 years of systems engineering or MSP helpdesk experience.
• Strong understanding of Windows Server and Azure AD identities.
• Experience supporting SMB IT environments.

Responsibilities

• Deploy, maintain, and support internal IT infrastructure and services.
• Provide day-to-day systems administration and incident resolution for clients.
• Assist with onboarding new managed services customers and documentation.
• Join customer meetings to discuss IT strategy and project recommendations.
• Communicate value and technical details of offerings in a consultative manner.

Skills

Windows Server

AD/Azure AD/Entra ID

Microsoft 365

Networking fundamentals

Endpoint management

Troubleshooting

Customer-facing communication

MSP experience

Cybersecurity tools

RMM platforms

Job description

Position Summary

The Systems Engineer plays a critical role in supporting both Bonneville’s internal IT initiatives and our external Managed Services customers. This hybrid role combines systems administration, project implementation, customer support, and sales‑engineering responsibilities. The ideal candidate is technically strong, professional, and comfortable interacting directly with clients to advise, design, and deliver IT solutions, particularly in cybersecurity, network monitoring, and modern managed services offerings.

Internal IT Responsibilities

• Deploy, maintain, and support internal IT infrastructure, including servers, networks, cloud services, and business applications.
• Assist with internal IT projects, including planning, implementation, documentation, and handoff.
• Perform day‑to‑day systems administration tasks such as patching, monitoring, backups, and incident resolution.
• Contribute to IT standards, best practices, and automation efforts.
• Assist with security posture improvement, including hardening, identity/access management, and endpoint management.

Managed Services Customer Responsibilities

• Act as a technical point of contact for assigned managed services clients.
• Provide day‑to‑day systems administration and support for customer environments (Microsoft 365, Azure, Windows Server, networking, etc.).
• Deploy and support Bonneville’s cybersecurity and monitoring services (endpoint protection, SOC/SIEM monitoring, vulnerability management, network/device monitoring).
• Participate in onboarding new clients, including environment assessments, tool deployment, and documentation.
• Troubleshoot complex technical issues.

Sales / Consulting Responsibilities

• Join customer meetings to discuss IT strategy, infrastructure health, cybersecurity readiness, and project recommendations.
• Communicate the value and technical details of managed services offerings in a consultative manner.
• Assist with solution design, bill of materials, and internal project scoping.
• Provide technical insight to help clients make informed IT decisions.

Required Qualifications

• 2-3 years of experience in systems engineering, systems administration, or MSP helpdesk support.
• Strong understanding of Windows Server, AD/Azure AD/Entra ID, Microsoft 365, networking fundamentals, endpoint management.
• Experience supporting SMB IT environments.
• Strong troubleshooting skills across servers, networks, and cloud platforms.
• Excellent written and verbal communication, confident in customer‑facing situations.
• Ability to juggle multiple projects in a fast‑paced MSP environment.

Preferred Qualifications

• MSP experience strongly preferred.
• Experience with cybersecurity tools (EDR/XDR, SIEM, MFA, DNS filtering, email security).
• Familiarity with RMM platforms.
• Comfort presenting technical concepts to non‑technical stakeholders.
• Relevant certifications (AZ‑900, AZ‑104, MS‑102, Network+, Security+, CySA+, Fortinet NSE).

Soft Skills

• Strong customer service mindset with the ability to build trust.
• Ownership mentality; follows tasks through to completion.
• High level of professionalism with clients.
• Ability to document environments and processes clearly.
• Team‑oriented, collaborative, and willing to assist peers.

Why Join Bonneville

• Opportunity to work across a variety of technologies.
• Hybrid role involving engineering, project implementation, and customer interaction.
• Fast‑growing Managed Services division with career growth.
• Direct impact on internal IT and customer cybersecurity posture.