System Engineer

Ntiva; McLean (VA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health coverage

401k match

HSA options

Education reimbursement

Employee referral program

Promotion tracks

Industry-leading talent

Job summary

Ntiva is seeking an experienced Systems Engineer to provide on-site technical support to customers across the DMV area. You will handle complex issues, design networks and security rules, and manage O365-related configurations.

Responsibilities include troubleshooting servers, virtual machines, VLANs, DNS, and migrations, with occasional after-hours on-call and travel to client sites as needed.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
• Experience with ConnectWise (Manage & Automate) and SCCM
• Subject matter expert for specific technologies (e.g. Microsoft, VMware, Cisco, etc.)
• Strong client service skills and ability to travel to client premises as needed

Responsibilities

• Provides onsite or remote support to customers and acts as escalation point for technical issues
• Designs and builds networks, VLANs and security rules
• Configures AAD and DirSync to Office 365
• Troubleshoots servers, networks, and virtual machines
• Migrate VMs between hosts and storage
• Maintains accurate ticket notes and daily documentation

Skills

Windows Server

Azure

VMware

Hyper-V

Office 365

AAD/DirSync

Networking

DNS

Security

Documentation

Education

Bachelor's degree in Computer Science or related field

Tools

ConnectWise Manage/Automate

SCCM

Job description

VA Headquarters
7900 Westpark Dr
Suite A-100
Mc Lean, VA 22102, USA

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? AtNtiva,we’remore than a Managed ServicesProvider,we’rea community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally.Ntivais a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin,we’reon the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond,we’dlove to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact

As the Systems Engineer (SE), you will provide onsite technical support to customers on a recurring or non-recurring basis and will be an escalation point for technical issues.

Location and Work Expectations

This exciting opportunity involves working on-site with various clients throughout the DC, Maryland, and Virginia area, providing an immersive and dynamic work experience. Join us as we embark on a journey that takes you to different client sites every day, offering you the chance to explore new locations, build diverse professional relationships, and make a significant impact in the industry. To best support our clients and team, this role is open only to candidates who are physically located in the DMV area.

Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location.

• This role also includes participation in a rotating on-call schedule.

What you will be doing

• Provides excellent support to customers remotely or onsite as needed
• Resolves technical issuesasassigned
• Provides advanced troubleshooting and resolutions
• Design and build networks, VLANs and security rules
• Design and build GPOs to enforce policy across organizations
• Configuration of AAD and DirSync to O365
• Troubleshoot advanced applications, servers, and networks
• Troubleshoot Virtual machines and drives
• Troubleshoot VLAN settings and configurations
• Create and manage internal DNS zones and settings
• Understanding of raid arrays and configurations
• Create virtual machines, drives, and configurations
• Create and managefirewallrules and configurations
• Migrate VMs from hosts and storage
• Update ticket notes and details daily
• Participates in the afterhours support rotation
• Preforms deployments and new system setups
• Performs datacenter visits as needed

You’ll be successful in this role if you have experience in/with

• At least 5 to7years of experience that isdirectly relatedto the duties and responsibilities specified
• Windows Server Administration/Deployment/Implementation
• Email Migrations – On-Prem/O365/Google Suite
• Intune/Endpoint Manager Setup/Configuration
• Microsoft Azure Knowledge – Implementation of VM’s,VNets, Virtual Gateways, Virtual Firewalls
• SharepointOnline – Implementation / File Migrations / OneDrive
• Tenant to Tenant Migration Experience – O365 to O365, Google to O365
• Network infrastructure implementation and administration of routers, firewalls and switches in-depth experience including system implementation,managementand documentation
• Microsoft Hyper-V/ VMware LAN/WAN Technologies
• Ability to create and document technical information to both technical and non-technical personnel
• Ability to travel to client premises as needed
• This position requiresa high levelof independence and strong client service skills. Organizational ability is important to keep track of alltasks, becausethe job requires a great deal of multi-tasking. We alsorequireaccurateandtimelytracking of client work, service calls, and related documentation including timesheets and expense reporting.
• This role involves extended periods of sitting or standing and regular use of computers and office equipment

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and thegeneral public
• Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
• Experience with ConnectWise(Manage & Automate)andSCCM
• Subject matter expert for specific technologies (e.g.Microsoft, VMware, Citrix, Cisco, etc.)
• Certifications including:
  • Microsoft Certified Systems Engineer (MCSE)
  • Network+ Certified
  • MicrosoftAzureAdministratorAZ-104
  • VMware Certified Professional (VCP)
  • Cisco Certified Network Associate (CCNA)
  • Citrix Certified Administrator (CCA)
  • Information Technology Infrastructure Library (ITIL) Foundation

Benefits and Perks

• Medical, Dental and Vision coverage foremployeeand family
• 401k + company-matched contributions 4% match on 5% contribution- no vesting period!(Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• EducationReimbursement Program
• Generous Employee Referral Program-cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $75,000 and $90,000 per year . The base pay offered may vary on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO.Additionaldetails of participation in these benefit plans will be provided if an employee receives an offer of employment.

Work Authorization Criteria

We welcome applicants who are U.S. persons.At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Workspace Requirements and Remote Work Policy

Team members mustestablisha dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes followingNtiva’sIT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours(except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, issubject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

AtNtiva, we are committed to creating andmaintaininga diverse, inclusive, and welcoming work environment for all employees and job applicants. Wefirmly believethat a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we activelyseekto recruit andretaina diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identityor expression, sexual orientation, marital status, national origin, age,hair length,protective hairstyles,organ donor status,disability, veteran status or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.