Sr. Manager, Health & Welfare Claims

Northwest Administrators, Inc.; Seattle (WA); Hybrid; USD 125,000 - 169,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Rx

Disability & life insurance

401(k) with company match

Paid Vacation, Sick Leave & Holidays

Health flex spending & dependent care

Pet insurance

Collaborative team environment

Job summary

Northwest Administrators, Inc. is seeking a Senior Manager, Health & Welfare to lead department operations and develop leaders who deliver accurate, timely service.

You will combine hands-on leadership with strong process management to meet goals, strengthen accountability, and drive continuous improvement. You will oversee claims operations, drive efficiency, set expectations, monitor KPIs, and provide regular monthly reporting on results and projects, while partnering with cross-functional

Qualifications

• Bachelor degree preferred, or combination of education and experience.
• 7–10 years of professional management experience.
• Proven people leadership with coaching and directing teams.
• Analytical mindset: identify trends and root causes.
• Effective communicator with teams, peers, clients and leadership.
• Organized, able to manage competing priorities and projects.

Responsibilities

• Lead, coach, and develop department managers, supervisors, and team members.
• Oversee claims operations, balancing staffing and workloads to meet goals.
• Set expectations, monitor KPIs, and report results monthly.
• Improve workflows to increase efficiency and reduce risk.
• Build cross-trained teams and backup coverage for seasonal demands.
• Ensure department processes meet requirements and policies.
• Partner with customer service and production to strengthen communication.
• Oversee tools and vendor coordination while building client relationships.

Skills

Leadership

Coaching

Process improvement

Analytical thinking

Communication

Organization

Learning agility

MS Office/SharePoint

Education

Bachelor's degree preferred

Job description

Are you a leader who inspires others, values the details, and turns goals into results? Do you enjoy developing people and improving processes while delivering service that makes a difference? If this describes you, then we’d like to meet you!

What you'll be doing...

The Senior Manager, Health & Welfare, leads department operations and develop the leaders and teams who deliver accurate, timely service to our clients and participants. You’ll combine hands-on leadership with effective process management to meet department goals, strengthen accountability, and drive continuous improvement.

As the Senior Manager, you will:

• Lead, coach, and develop department managers, supervisors, and team members.
• Oversee claims operations, balancing staffing and workloads to meet quality, accuracy, and production goals.
• Set clear expectations, monitor key performance indicators, and provide monthly reporting on results and projects.
• Improve workflows to increase efficiency, reduce risk, and support consistent service.
• Build cross-trained teams and backup coverage to maintain service during seasonal demands and special projects.
• Ensure department processes meet requirements and company policies.
• Partner with customer service and production teams to strengthen communication and resolve service issues.
• Oversee specialized processes, operational tools, and vendor coordination while building strong relationships with colleagues and clients.

Who you are...

• Educated. Bachelor degree preferred, or combination of education and experience.
• Experienced. 7-10 years of professional management experience.
• People Leader. Demonstrated success teaching, coaching and directing others, setting expectations, and managing staff.
• Analytical. You identify trends and root causes, solve problems, and turn information into practical improvements.
• Communicator. You build trusting relationships and communicate effectively with teams, peers, clients and leadership.
• Organized. You manage competing priorities, lead projects independently, and remain calm under pressure.
• Quick to Learn. You can interpret trust plans and guidelines, understand department functions and apply basic accounting concepts.
• Technically Proficient. You’re comfortable with the MS Office suite of tools including Word, Excel, PowerPoint, Outlook and SharePoint.

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

If hired, you can expect...

• Salary range of $11,220 - $15,180 per month (dependent on experience & qualifications)
• Medical, Dental (w/Orthodontia), Vision, Rx benefits, disability & life insurance
• Optional benefits: health flex spending, dependent care assistance & pet insurance
• Generous 401(k) plan with company base contribution and matching feature
• Paid Vacation, Sick Leave and Holidays
• Collaborative team environment

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [e-mail] to request accommodation.

This position is based in our Seattle office and has a hybrid work schedule of 3 days per week in-office, after the candidate is fully ramped up.