Systems Architect

Jobtailor; Woodcliff Lake (NJ); On-site; USD 140,000 - 210,000; Full time

Job summary

Jobtailor in the United States seeks a Senior D365CE Architect to lead enterprise D365 Customer Engagement initiatives across Sales, Service, Field Service and Marketing.

You will design end-to-end solutions, guide architecture, drive integrations with D365 Finance & Operations, and mentor a support team. Strong Microsoft certifications and 10+ years required.

Qualifications

• Bachelor's degree in CS or related field.
• 10+ years in Microsoft Dynamics ecosystem.
• Microsoft certifications in D365CE / Power Platform.
• Minimum 5 full-cycle D365CE implementations.
• Hands-on with customer journey orchestration and email marketing within D365.
• Proven experience leading support teams and post-go-live operations.
• Strong understanding of integrations with D365 Finance & Operations.
• Experience with Azure services, APIs, and middleware.
• Experience with Customer Insights and advanced segmentation/personalization strategies
• Experience in industrial, manufacturing, or environmental services sectors

Responsibilities

• Lead and deliver D365CE enhancements from design to implementation
• Translate business requirements into scalable D365CE solutions across Sales, Customer Service, Field Service, and Marketing modules
• Drive solution design workshops, gap analysis, and functional specifications
• Ensure alignment between D365CE and enterprise architecture standards
• Configure and extend D365CE using Power Platform (Power Apps, Power Automate)
• Collaborate with developers on customizations, plugins, and integrations
• Provide architectural guidance on best practices and system scalability
• Support the design and implementation of end-to-end customer journeys within D365 Marketing (Customer Insights – Journeys)
• Support the analysis of marketing campaign performance and recommend data-driven improvements
• Own and manage Level 2 support operations for D365CE

Skills

D365CE

Power Platform

Azure

APIs & middleware

Customer journey orchestration

Email marketing in D365

Leadership / team management

Integrations with D365 F&O

Solution architecture

Post-go-live support

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Dynamics 365

Power Apps

Power Automate

Azure

APIs & middleware

Job description

Responsibilities

• Lead and deliver D365CE business enhancements from design to implementation
• Translate business requirements into scalable D365CE solutions across Sales, Customer Service, Field Service, and Marketing modules
• Drive solution design workshops, gap analysis, and functional specifications
• Ensure alignment between D365CE and enterprise architecture standards
• Configure and extend D365CE using Power Platform (Power Apps, Power Automate)
• Collaborate with developers on customizations, plugins, and integrations
• Provide architectural guidance on best practices and system scalability
• Support the design and implementation of end-to-end customer journeys within D365 Marketing (Customer Insights – Journeys)
• Support the analysis of marketing campaign performance and recommend data-driven improvements
• Own and manage Level 2 support operations for D365CE

Requirements

• Bachelor’s Degree in Computer Science or related field of study
• 10+ years of experience in Microsoft Dynamics ecosystem
• Microsoft certifications in D365CE / Power Platform
• Minimum 5 full-cycle D365CE implementations
• Hands‑on experience with customer journey orchestration and email marketing within D365
• Proven experience leading support teams and post-go-live operations
• Strong understanding of integrations with D365 Finance & Operations
• Experience with Azure services, APIs, and middleware
• Experience with Customer Insights and advanced segmentation/personalization strategies
• Experience in industrial, manufacturing, or environmental services sectors