Systems and Network Support Specialist - Onsite (US Citizens)

Swingtech; New London (CT); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

15 PTO days

11 paid holidays

Medical Insurance with 3 options

Dental Insurance

Vision Insurance

Disability coverage

401k with company match

Annual Training Budget

Referral bonus

Résumé du poste

Swingtech is seeking two IT Specialists to support a federal museum's information technology, gallery systems, theater systems, and interactive exhibits. The role focuses on maintaining high‑availability systems, troubleshooting issues, and supporting events, with onsite duties in New London, CT.

Ideal candidates will have hands‑on experience in an operational environment where system availability directly affects visitor experience, including Windows/macOS, VLANs/VPNs, and cybersecurity

Qualifications

• 3–6 years of systems administration, network support, or related technical‑support experience.
• Experience supporting Windows and macOS environments.
• Hands‑on knowledge of VLANs, VPNs, Wi‑Fi networks, firewalls, access controls, encryption, and cybersecurity practices.
• Experience troubleshooting workstations, network equipment, servers, projectors, or interactive tech.
• Knowledge of cloud storage, hosted apps, SaaS, backup, restoration, and disaster‑recovery practices.

Responsabilités

• Monitor and support museum IT, gallery, theater, and public-facing systems.
• Troubleshoot Windows and macOS workstations, servers, and network devices.
• Support connectivity (VLANs, VPNs, Wi‑Fi) and remote access environments.
• Perform system backups, restorations, updates, and data‑protection tasks.
• Document incidents and corrective actions with standard procedures.

Connaissances

Windows administration

macOS administration

VLANs & VPNs

Wi-Fi networking

Security practices

Technical communication

Formation

Bachelor's degree in Computer Science, Information Technology, or related field

CompTIA A+, Network+, or Security+

Cloud or platform certifications (Azure, AWS, Google Workspace)

Description du poste

Systems and Network Support Specialist - Onsite (US Citizens)

Swingtech New London, Connecticut, United States

About this position

About Swingtech

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.

Work Location: Onsite, New London, Connecticut
Security Requirement: Ability to successfully complete a Tier 1/NACI suitability investigation and obtain required facility and system access

Position Overview

We are seeking two IT Specialists to support a federal museum’s information technology, gallery systems, theater systems, public-facing connectivity, media infrastructure, and interactive exhibits. The IT Specialists will maintain high-availability systems, troubleshoot technical issues, support museum events, and coordinate with AV and exhibit-maintenance personnel.

This role requires hands‑on technical experience in an operational environment where system availability directly affects visitor experience.

Key Responsibilities

• Monitor and support museum information technology, gallery, theater, and public-facing systems.
• Troubleshoot Windows and macOS workstations, servers, network devices, media systems, peripherals, and interactive technology.
• Support internal and guest connectivity, including VLANs, VPNs, Wi‑Fi networks, and approved remote‑access environments.
• Perform authorized system backup, restoration, software updates, patching, and data‑protection activities.
• Process and track authorized account, permission, onboarding, and offboarding requests through Government‑approved procedures.
• Diagnose hardware, software, connectivity, routing, and system‑performance issues.
• Support interactive displays, touchscreens, sensors, gallery projectors, media servers, and theater systems.
• Work with AV and Exhibit Maintenance personnel to resolve problems affecting digital exhibits.
• Provide technical support for presentations, streaming, lighting‑control systems, and approved museum events.
• Help maintain reliable visitor Wi‑Fi while preserving separation from protected internal systems.
• Document technical incidents, corrective actions, recurring problems, and system status.
• Follow federal cybersecurity, access‑control, equipment‑use, and network‑connection requirements.
• Respond to incidents according to required severity, response, and resolution standards.

Minimum Qualifications

• Three to six years of systems administration, network support, desktop support, or related technical‑support experience.
• Demonstrated experience supporting Windows and macOS environments.
• Hands‑on knowledge of VLANs, VPNs, Wi‑Fi networks, firewalls, access controls, encryption, and general cybersecurity practices.
• Experience troubleshooting workstations, network equipment, servers, projectors, interactive displays, or comparable technical systems.
• Knowledge of cloud storage, hosted applications, SaaS platforms, backup, restoration, and disaster‑recovery practices.
• Ability to communicate technical information clearly to nontechnical employees, volunteers, and operational stakeholders.
• Ability to work onsite and provide support during weekends, holidays, or special events when required.

Education and Certifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Relevant professional experience and technical certifications may be considered in place of the preferred degree.
• Industry certifications such as CompTIA A+, Network+, or Security+ are strongly applicable.
• Cloud or platform certifications involving Microsoft Azure, Amazon Web Services, or Google Workspace are desirable.

Preferred Qualifications

• IT experience in a museum, gallery, library, theater, public attraction, or other high‑availability environment.
• Familiarity with AV integration, multiscreen video walls, interactive touch tables, media servers, or digital kiosks.
• Experience supporting live‑streaming, event technology, projection, and lighting‑control systems.
• Knowledge of federal cybersecurity, CAC‑enabled access, or Government virtual‑desktop environments.

Summary of Benefits

• 15 PTO days
• 11 paid holidays
• Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
• Dental Insurance with no age limit orthodonture.
• Vision Insurance through EyeMed in and out of network coverage.
• Short Term and Long-Term Disability coverage with 100% premium support,
• Life insurance and AD&D with 100% premium support
• Supplemental Life Insurance
• Critical Care and Accident Insurance availability
• Pet Insurance through Nationwide
• Employee Assistance Program
• 401k with enrollment from day one. 4% deferral by company.
• $1500 Annual Training Budget
• $1500 Referral bonus
• Eligibility for annual merit and discretionary bonus

Equal Opportunity Employer Minority/Female/Veterans/Disabled