Systems Analyst (Multiple Locations)

Texas Workforce Commission; Austin (TX); On-site; USD 63,000 - 75,000; Full time

Benefits offered by this job

A Family Friendly Certified Workplace

Defined Retirement Benefit Plan

Medical Insurance

Paid time off

Job summary

Texas Workforce Commission is seeking a Systems Analyst IV to join the Unemployment Insurance Administrative and Operations Support Department. The role may be based in Austin, TX or one of the UI Tele-Centers (El Paso, Fort Worth, McAllen, San Antonio).

Requires senior-level systems analysis with cross-functional collaboration and mentoring responsibilities. The position emphasizes security, performance, and process optimization in internal applications and multi-user systems, with travel up to

Qualifications

• Three years of full-time experience in computer programming, systems analysis and/or program analysis or three years of full-time experience which provided general knowledge of data processing or systems analysis.
• Relevant academic credits may be applied toward experience qualifications for this position.

Responsibilities

• Requirements Gathering: Collaborate with stakeholders and end-users to identify business needs, translate them into functional design specifications, and solve complex operational challenges.
• Feasibility Studies: Conduct system studies and prepare comprehensive reports, including findings, cost-benefit analyses, and strategic recommendations for new system implementations.
• Process Optimization: Analyze existing procedures and systems to ensure maximum efficiency and effectiveness for vital business operations.
• Full-Stack Development: Assist in the design, development, and long-term maintenance of internal applications and multi-user systems.
• Standards & Quality: Ensure all code and design products consistently meet agency standards for security, performance, and project-specific requirements.
• Documentation: Create and maintain detailed system diagrams, technical workflows, and logical instructions for both technical and non-technical audiences.
• Project Coordination: Plan and schedule the rollout of new or revised systems, including defining business process requirements and managing installation timelines.
• Troubleshooting: Lead troubleshooting efforts for software applications and provide expert guidance to UI support staff.
• Mentorship: Develop training materials and provide hands‑on coaching to staff and users to ensure seamless adoption of new technologies.
• Perform other duties as assigned.

Skills

C#

VB.NET

Python

HTML5

CSS3

SQL Server

DB2

Security

Git

Agile

Communication

Problem solving

Job description

Who We Are

The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking a Systems Analyst IV to join the Unemployment Insurance Administrative and Operations Support Department (UIA&OS) team. The position will be located in one of the TWC UI Tele-Centers (El Paso, Fort Worth, Mcallen, San Antonio) or with our UI administration team in Austin, Texas.

Who We Are

The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking a Systems Analyst IV to join the Unemployment Insurance Administrative and Operations Support Department (UIA&OS) team. The position will be located in one of the TWC UI Tele-Centers (El Paso, Fort Worth, Mcallen, San Antonio) or with our UI administration team in Austin, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

Who You Are

The Systems Analyst IV performs highly complex (senior-level) computer systems analysis work. Work involves planning and analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

What You Will Do

• Requirements Gathering: Collaborate with stakeholders and end-users to identify business needs, translate them into functional design specifications, and solve complex operational challenges.
• Feasibility Studies: Conduct system studies and prepare comprehensive reports, including findings, cost-benefit analyses, and strategic recommendations for new system implementations.
• Process Optimization: Analyze existing procedures and systems to ensure maximum efficiency and effectiveness for vital business operations.
• Full-Stack Development: Assist in the design, development, and long-term maintenance of internal applications and multi-user systems.
• Standards & Quality: Ensure all code and design products consistently meet agency standards for security, performance, and project-specific requirements.
• Documentation: Create and maintain detailed system diagrams, technical workflows, and logical instructions for both technical and non-technical audiences.
• Project Coordination: Plan and schedule the rollout of new or revised systems, including defining business process requirements and managing installation timelines.
• Troubleshooting: Lead troubleshooting efforts for software applications and provide expert guidance to UI support staff.
• Mentorship: Develop training materials and provide hands‑on coaching to staff and users to ensure seamless adoption of new technologies.
• Perform other duties as assigned.

You Qualify With

• Three years of full-time experience in computer programming, systems analysis and/or program analysis or three years of full-time experience which provided general knowledge of data processing or systems analysis.
• Relevant academic credits may be applied toward experience qualifications for this position.

You Are a Great Fit With

• Core Languages: Proficiency in C#, VB.NET, and Python (for scripting, automation, or data manipulation) is strongly preferred.
• Web Technologies: Experience with Visual Studio, jQuery, HTML5, and CSS3.
• Database Management: Proven experience developing secure client/server solutions that integrate with Microsoft SQL Server, IBM DB2, and/or Microsoft Access.
• Security: Deep understanding of developing secure multi-user environments and data integrity standards.
• Agile Mindset: Ability to work effectively within a collaborative team coding environment (e.g., using Git).
• High-Volume Productivity: Proven ability to manage multiple high-priority projects concurrently while maintaining a high level of attention to detail.
• Communication: Exceptional ability to translate complex technical concepts into clear instructions for stakeholders and end-users.
• Problem Solving: A proactive approach to identifying system bottlenecks and devising optimum technical solutions.

You Gain

• A Family Friendly Certified Workplace
• Competitive salary: $6,176.18/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits

Will work 40 hours a week during hours of operation Sunday through Saturday, 7:00 AM to 7:00 PM, and may involve on call work including nights, holidays and weekends, as needed. May work outside of those hours for special projects, outages, upgrades, or service affecting maintenance. Management will set the schedule. Duties require up to 25% travel (within the state of Texas) and the ability to lift 25 Lbs. Incomplete applications may not be considered. Security sensitive position. Criminal background check conducted on final candidate. A knowledge and/or skills exercise may be conducted.

Veterans

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf