Systems Analyst III

LifeWorks; United States; Remote; USD 58,000 - 83,000; Full time

Job summary

The Associate Implementation Analyst at TELUS Health plays a key role in designing and configuring our benefits solutions for clients. You’ll translate business requirements into technical configurations, troubleshoot issues, and deliver high-quality implementations.

You’ll collaborate with senior team members, demonstrate strong problem-solving and communication, and participate in ongoing professional development to stay ahead in benefits technology.

Qualifications

• Bachelor’s degree in IT or equivalent work experience.

Responsibilities

• Configure proprietary software and implement client solutions.
• Provide maintenance and technical support to existing clients and internal teams.
• Analyze business requirements and develop configuration designs.
• Set high standards, meet project schedules, and deliver on commitments.
• Collaborate with the implementation team and participate in training.

Skills

SQL & MS SQL Server

ASP/ASP.NET/HTML/JS

Configuration tools

Technical documentation

Troubleshooting

Education

Bachelor's degree in IT or equivalent

Tools

MS SQL Server Management Studio

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Associate Implementation Analyst plays a key role in designing and configuring our benefits solutions for clients. You’ll partner with senior team members to translate business requirements into technical configurations, troubleshoot issues, and deliver high-quality implementations. You’ll demonstrate strong technical problem-solving, clear communication, and initiative in a collaborative environment.

What You’ll Do

• Benefits Implementation: Configure proprietary software and implement client solutions using our established tools and methodologies
• Client & Internal Support: Provide maintenance and technical support to existing clients and internal benefits teams, resolving issues with clear explanations and structured resolutions
• Requirements Analysis & Design: Analyze business requirements and develop configuration designs that align with client needs
• Quality & Delivery: Set high standards for your own work, meet project schedules, provide realistic estimates, and deliver on commitments
• Team Collaboration: Work as an active member of the implementation team, providing constructive feedback to colleagues and fostering a collaborative work environment
• Professional Development: Attend training sessions to build knowledge of industry trends and enhance technical capabilities
• Operational Excellence: Maintain punctuality, responsiveness, achieve billable hour targets, and support special projects as needed

Here’s How You’ll Succeed

• Approach problems systematically—breaking down complex issues, analyzing root causes, and thinking through solutions logically
• Apply strong technical acumen to hands-on debugging, reading logs, and troubleshooting issues independently
• Communicate technical information clearly to both technical and non-technical audiences, ensuring understanding and clarity
• Manage time effectively and juggle multiple concurrent projects without losing focus on quality or deadlines
• Take initiative to seek clarification and assistance when needed, continuously learning and adapting to new tools and methodologies
• Demonstrate reliability and adaptability when priorities shift
• Contribute to a positive team environment aligned with our corporate values

What You’ll Bring

• Bachelor’s degree in IT or equivalent work experience (5+ years in IT, systems configuration, or implementation)
• Proficiency in SQL and MS SQL Server (mandatory)
• Hands-on experience with ASP, ASP.NET, HTML, and JavaScript
• Demonstrated experience with proprietary object-oriented configuration tools
• Ability to read and interpret technical documentation
• Ability to review logs and troubleshoot issues systematically

Bonus Skills

• Experience with MS SQL Server Management Studio
• Background in programming concepts (any language)
• Health & Wellness Benefits and/or Payroll systems experience
• Experience in a benefits or HR technology environment

Salary Range 58,100K - 83,000K

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.