Systems Analyst III

Greenheck Group; United States; On-site; USD 106,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Financial security

Learning & development

Rewards program

Mental health support

Work-life balance

Fun perks

Job summary

Greenheck Group, a global leader in air movement and ventilation, seeks an experienced Software Support professional to troubleshoot, document, and train users on complex SAP-based systems. You will design and test solutions, document processes, and support ERP functionality across multiple platforms.

You will collaborate with project leaders to create clear documentation, guidelines, and training materials, while contributing to the continuous improvement of manufacturing and software processes

Qualifications

• 6-8 years of relevant work experience with an associate's degree or 4-6 years with a bachelor's degree.
• Knowledge of programming concepts.
• Understand SAP functionality and ABAP.
• Ability to troubleshoot complex system issues and document solutions.

Responsibilities

• Assist internal customers in troubleshooting system issues.
• Document business processes and create technical specifications.
• Create and maintain training content for software platforms.
• Develop installation/troubleshooting guides and test solutions.

Skills

Programming concepts

SAP knowledge

ABAP debugging

ERP systems

Troubleshooting

Education

Associate degree

Bachelor's degree

Tools

SAP

ABAP

Job description

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things.

WHAT YOU'LL BE DOING

Software Support

Assist internal customers in trouble shooting system issues or questions. Understand in-depth environment specific functionality available related to technical systems they work with.

Documentation/Standards/Quality/Leadership

Act as a primary resource for large and complex solution design; Can dig into and troubleshoot complex problems, investigate and assist with the implementation of new technologies. Document business processes and create and comprehend complex technical specifications. Meet with users, project leaders, and management to discuss and plan guidelines and criteria for documentation of a system, program, project plan, and timelines. Create effective documents that are clear, succinct, accurate, and appropriately detailed. Create solution documents and describe / sell chosen solution. Train end users on processes and transactions. Develop training documentation and content for software platforms.

Application Installation/Troubleshooting/Testing

Create and maintain application installation and troubleshooting guides for high level programs. Identify solution to a problem and test solution against all aspects of problem as stated. Develop detailed test plan and perform testing on a large variety of tasks in multiple areas. Understand the root-cause of complex problems, research, and propose possible solutions both in scope of Greenheck systems and other available technology.

Specs/Requirements/Scope

Formulate and define system scope based on user needs and objectives through research and fact-finding to develop or modify complex to moderately complex information systems. Create moderately complex, to complex technical design specifications from functional requirements including: system use case diagrams, data flow diagrams, system design models, pseudo code, etc. Determine best application platform for a requested solution.

Team/Task Management/Methodologies

Manage tasks assigned and provide estimated time of completion. Work independently on a variety of tasks in multiple areas within the same sprint. Manage and provide functional guidance on medium to large-sized projects within their area of expertise. Establish project priorities and deadlines. Offer constructive feedback and ideas for improvements in processes, systems, and areas of a technical nature. May provide mentoring for other employees. Meet with users, project leaders and management to discuss and plan guidelines and criteria for documentation of a system, program, project plan, and timelines.

WHAT YOU SHOULD HAVE

• 6-8 years of relevant work experience with an associate's degree or 4-6 years of relevant work experience with a bachelor's degree required.
• 2 Year / Associate Degree or equivalent years of job experience required.
• 4 Year / Bachelor Degree preferred.
• Knowledge of programming concepts.
• Understand in-depth environment specific functionality available related to technical systems they work within.
• Understand functional business requirements and deliverables for assigned work.
• Ability to break down work into simple tasks and think through technical implementation.
• Ability to debug or walk through complex program or process related issues.
• Can quickly pick up new functionality on systems; can self-teach or find training to develop new skills.
• Must be the go-to resource for large and complex solution designs; ability to dig into and troubleshoot complex problems, investigate and assist with the implementation of new technologies.
• Ability to document business processes and create and comprehend complex technical specifications.
• Understand the steps needed for the manufacturing process to go through the ERP system.
• Understand all SAP terminology.
• Understand the full level processes and configuration of SAP applications supported.
• Ability to read and debug moderately complex ABAP code.

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program.

The starting base pay range for this position is $105,630-$130,485 and may vary based on factors such as job-related knowledge, skills, experience, and performance.

With best-in-class benefits, you can be the best you, and together, we can be the best in the industry.

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ACCOMMODATIONS REQUEST

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email [e-mail] with your name, job title, posting number, and requested accommodation.