Application Engineer I

Greenheck Group; Northern (KY); Hybrid; USD 77,000 - 95,000; Full time

Benefits offered by this job

Health & Family Support

Financial Security

Learning & Development

Rewards & Recognition

Wellbeing & Mental Health

Work-Life Balance

Fun Perks

Job summary

Greenheck Group is seeking an Application Engineer to provide technical support and design assistance for customers and internal teams. You will quote special product designs and present application training to customers and sales staff.

The role requires a basic understanding of rep networks and sales channels, with opportunities to travel for onsite support and contribute to process improvements while growing within an award-winning culture.

Qualifications

• 0-2 years of relevant work experience in engineering.

Responsibilities

• Provide technical application support via phone and email for internal and external salespeople in areas of product selection and application.
• Develop and communicate solutions for basic product applications under direct supervision.
• Gather information and provide resolution to complex field problems.
• May include travel for onsite support.
• Understand and interpret industry codes and standards to determine product needs and requirements.
• Assist with highlighting and communicating key selling points of current products to sales teams and customers.
• Identify opportunities for process improvement and implement where applicable.
• Organize and present trainings to internal and external customers onsite and offsite.

Education

Bachelor degree in engineering

Tools

Product support knowledge

Job description

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things.

The Application Engineer provides technical application support, quotes special product designs and presents application training programs for internal and external customers in our industry. The position demonstrates a basic understanding of rep network and sales channel.

WHAT YOU'LL BE DOING

• Provide assistance to product support team on technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
• Develop and communicate solutions for basic product applications under direct supervision.
• Gather information and provide resolution to complex field problems.
• May include travel for onsite support.
• Understand and interpret industry codes and standards to determine product needs and requirements.
• Assist with highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
• Identify opportunities for process improvement and work to implement where applicable.
• Become familiar with the competitor's products and apply this knowledge to the company's advantage.
• Organize and present trainings to internal and external customers both onsite and offsite.
• May assist with offsite events including planning, set-up, and basic customer interactions.
• Develop awareness of industry related associations and their purpose.
• May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
• Basic understanding of rep network and sales channel.
• Manage basic individual projects in accordance with predetermined completion dates.
• Document service calls to record data on product questions and field issues.

WHAT YOU SHOULD HAVE

• 0-2 years of relevant work experience in engineering required.
• 4 Year / Bachelor Degree in engineering required.

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $77,235-$95,408 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ACCOMMODATIONS REQUEST

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email [e-mail] with your name, job title, posting number, and requested accommodation.