Systems Analyst II

180 Seminole Hard Rock Support Services; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

Seminole Hard Rock Support Services in the United States is seeking a Systems Analyst for the IT department to understand and implement products, configure, support, and maintain applications aligned with business needs across departments and vendors.

You will participate in design discussions, help build the technology stack, document technical requirements, and mentor junior analysts, with travel as needed to support national and international sites.

Qualifications

• Bachelor’s degree in Computer Science or Business Administration or equivalent
• 3–5 years as a systems analyst in a complex technical environment
• Experience with CMS/SMS and loyalty systems preferred
• Familiarity with casino/gaming environments and Agile practices

Responsibilities

• Maintain schedule of applications refreshes.
• Collaborate with IT and vendors to upgrade systems.
• Design technical solutions aligned with architecture principles.
• Configure new and existing applications per specifications.
• Serve as a technical expert and liaison on the technology stack.
• Develop technical documentation clearly and concisely.
• Define and execute long/short term IT roadmaps.
• Perform tuning and maintenance of applications.
• Support applications with IT and vendor resources.
• Mentor junior analysts and conduct demos.

Skills

Analytical skills

Communication skills

Presentation skills

Team collaboration

Travel readiness

Education

Bachelor's degree in Computer Science or Business Administration

Tools

Casino Management Systems (CMS)

Slot Management Systems (SMS)

Loyalty Systems

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: The Systems Analyst role works in the Seminole Hard Rock Support Services IT department and it supports a fast growing organization and a worldly recognized brand. The System Analyst is responsible for understanding at a technical level the products they support and implement. This role configures, supports, maintains and implements applications based on requirements and business needs. The Systems analyst works with a variety of members in all departments in the technology team as well as with vendors and/or partners. He/she is an active participant in meetings and discussions about vendor products and how they are utilized within the organization, as well as how they fit in the technology stack.

Essential Duties

• Maintains schedule of applications refreshes.
• Collaborates with different members of the IT department and vendors to execute upgrades to existing systems.
• Key and active participant in the design of technical solutions to solve business problems, abiding to architectural principles and standards.
• Configure new and existing applications according to specifications.
• Technical expert and/or liaison on a series of products within the technology stack, working with vendors as needed.
• Develops technical documentation in a clear and concise manner.
• Deeply understands technical requirements.
• Works with IT team to define and execute long and short term roadmap.
• Perform tuning and maintenance of applications.
• Supports assigned applications in collaboration with level 1 support and other members of the IT department including vendor resources.
• Participates in industry and products educational events and professional organizations.
• Mentors and teaches junior systems analysts as needed Perform lunch and learns and demos, Educate business and IT members on products.
• Follows operational IT processes.
• Escalates issues to appropriate team member as needed.

Qualifications Experience

• University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• 3-5 years of experience as a systems analyst in a complex technical environment, some of those working as a lead systems analyst or a senior analyst mentoring staff.
• 3-4 years of experience with Casino Management Systems (CMS) preferred
• 3-4 years of experience with Slot Management Systems (SMS) preferred
• 3-4 years of experience with Loyalty Systems preferred, but not required
• Familiar with concepts relating to casino/gaming environments
• Familiar with concepts relating to loyalty systems and environments
• Self-starter, organized, independent.
• Ability to work and thrive in a fast paced and team environment.
• Problem solver.
• Ability to work in a cross functional team.
• Open minded.
• Excellent analytical skills.
• Excellent communication and presentation skills.
• Willingness to travel as deemed necessary by IT Management (national & international).
• Experience working in a Casino Gaming related industry a plus.
• Experience working within an Agile environment a plus.

Work Environment

Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Thank you for choosing us as your employer of choice!

Culture and Company Background

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!