Pit Manager

Hard Rock Hotel Cancun; Northern (KY); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock International, a premier casino brand, is seeking a Pit Manager to oversee casino table games on an assigned shift and ensure smooth operations. You will review game spread, staffing and compliance with Gaming Regulations, while maintaining the integrity of the casino operation.

Your leadership will focus on driving guest satisfaction, protecting rewards, and delivering a fun, safe, and high-energy gaming environment across a fast-paced shift.

Qualifications

• High school diploma or equivalent.
• Minimum two years as a Floor Supervisor in a casino.
• Ability to lead a team and ensure compliance with gaming policies.

Responsibilities

• Oversee casino table games operations on a shift.
• Review game spread and staffing; propose policy changes per regulations.
• Maintain security and integrity of table games operations.
• Provide excellent customer service and resolve guest issues promptly.
• Staff and schedule the Table Games department effectively.

Skills

Leadership

Customer service

Communication skills

Confidentiality

Casino systems knowledge

Team management

Education

High school diploma or equivalent

Tools

Casino software familiarity

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

ResponsibilitiesUnder the direction of the Shift Manager, the incumbent performs functions of a Pit Manager on an assigned shift. Responsible for overall management of a multiple amount of casino table games for a particular shift. Reviews game spread & staffing levels and recommends policy changes in accordance with Gaming Compliance and Regulations. Reviews the internal security of all table games operations and maintains surveillance of all activities that could affect the efficiency & effectiveness, as well as, integrity of the casino operation.

Primary Responsibilities

• Offer the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play.
• Promote positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolve customer related issues in a timely manner.
• Ensure the protection of customer’s rewards and credit lines.
• Create and ensure a fun-filled, entertaining, and exciting environment.
• Attain maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation and trial of new gaming product.
• Properly staff and schedule the Table Games department efficiently keeping in mind special events, weather, and business conditions.
• Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, and engagement.
• Work diligently to support the Hard Rock culture and team philosophy throughout the department and property.
• Act as a role model to all employees, always present oneself as a credit to Hard Rock and encourage other team members to do the same.
• Develop team members’ knowledge and skills through education, training, coaching, and corrective counseling.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Comply with all departmental and company policies including Hard Rock’s business ethics guidelines.
• Comply with all regulatory requirements.
• Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Insure adherence to all IGC gaming regulations and statues.

Qualifications

• High school diploma or equivalent.
• Minimum of two years as a Floor Supervisor in a casino.

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

Physical Demands

Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!