Systems Analyst I or Systems Analyst II, OSS/BSS Application Specialist

ImOn Communications; Cedar Rapids (IA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

ImOn Communications is seeking a Systems Analyst I or II to manage OSS/BSS applications, ensure data integrity, and support incident resolution. The role spans data validation, system integration, and ongoing improvements to critical business processes at the Cedar Rapids corporate office.

Candidates should have IT education, strong Excel/SQL skills, and a drive to learn in a telecom environment. This is a full-time, on-site role within the Information Technology department.

Qualifications

• Strong communication skills and ability to work with technical and non-technical users.
• Basic proficiency in SQL and Microsoft Excel for data validation and analysis.
• Understanding of incident, service request processes and ITIL-based practices.
• Experience with system integrations, APIs, data flows, and middleware is a plus.
• Ability to learn new systems with limited supervision.

Responsibilities

• Validate data from engineering teams and input into the OSS/BSS system while maintaining data integrity.
• Triages, escalates, and resolves incidents and service requests within SLAs.
• Monitor ticket queues and communicate with stakeholders with accurate updates.
• Support system integration, data validation, and troubleshooting interface issues.
• Participate in system upgrades, patches, and migrations with testing and validation.
• Maintain documentation of configurations and processes for the team.

Skills

Strong communication skills

Microsoft Excel

SQL

Analytical thinking

Problem solving

Education

Associate’s degree in Information Technology/Computer Science

Bachelor’s degree in Information Technology/Computer Science (preferred)

Job description

Systems Analyst I or Systems Analyst II, OSS/BSS Application Specialist

Location: Cedar Rapids (This position is located at the Corporate Office in Cedar Rapids, Iowa. Qualified candidates must live within a commutable distance to Cedar Rapids, or willing to relocate).

Department: Information Technology

Employment Type: Full-Time

Connect Communities. Grow Your Career. Make an Impact.

At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Systems Analyst, OSS/BSS Application Specialist, you will administer, maintain, and support the organization’s OSS/BSS application and the operational data that drives critical business and network processes. This position serves as a technical and functional resource for the OSS/BSS environment, ensuring that application configuration and data accurately reflect the organization’s products, services, customers, and telecommunications network.

What You’ll Do as a Systems Analyst I

• Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity.
• Assist in the resolution of incidents and service requests, including triage, troubleshooting, escalation, and timely follow-up within defined SLAs.
• Monitor and manage assigned ticket queues, ensuring accurate updates, documentation, and communication with stakeholders.
• Support the analysis of system behavior and business processes to identify issues, improvements, and optimization opportunities.
• Assist with system integration support, including validating data flows, troubleshooting interface issues, and escalating complex problems when needed.
• Participate in system upgrades, patches, and migrations, including testing, validation, and post-implementation support.
• Monitor system performance and report issues, risks, or degradation to appropriate teams for resolution.

What You’ll Do as a Systems Analyst II

• Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity.
• Own the end-to-end resolution of incidents and service requests, including triage, prioritization, root cause analysis, and timely resolution within defined SLAs
• Manage and drive ticket queues, ensuring accountability for progress, resolution quality, and clear communication with stakeholders
• Analyze system behavior and business requirements to identify, recommend, and implement improvements, defect resolutions, and performance optimizations
• Own system integration support, including validating data flows, troubleshooting interface failures, and ensuring reliable interoperability between systems
• Maintain accurate system documentation, ensuring configurations, processes, and knowledge are current and transferable across the team
• Monitor system performance and integration points, proactively identifying risks, degradation, and opportunities for optimization, and driving corrective actions

What We’re Looking For

• Strong communication and customer service skills
• A positive, professional attitude, even in challenging situations
• Technical curiosity and a willingness to learn
• Dependability and attention to detail
• Ability to work independently and as part of a team

Minimum Requirements

Level I:

• At least 1 year of experience in systems support, application support, systems analysis, or a related IT role (or equivalent internship, education, or technical support experience).
• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
• Strong communication skills, with the ability to effectively communicate with technical and non-technical users.
• Basic understanding of incident and service request management processes, including troubleshooting and escalation procedures.
• Strong analytical and problem-solving skills with the ability to troubleshoot application, integration, and data-related issues.
• Working knowledge of business applications, system support concepts, and production support environments.
• Basic proficiency in SQL, including querying and data validation.
• Basic understanding of system integration concepts, APIs, data flows, and middleware technologies.
• Ability to learn new systems, applications, and business processes with limited supervision.
• Proficiency with Microsoft Excel, including filtering, sorting, pivot tables, and basic data analysis.
• Ability to manage multiple tasks, prioritize work, and maintain accurate documentation in a fast-paced environment.

Level II:

• All requirements for a level I.
• At least 3 years of experience in systems support, application support, systems analysis, or a related IT role.
• Strong communication skills, with the ability to provide clear, concise updates to technical and non-technical stakeholders during incidents.
• Proven ability to independently own incident and service request resolution, including triage, root cause analysis, and cross-team coordination.
• Strong troubleshooting experience across applications, integrations, and data issues in a production environment.
• Working knowledge of application lifecycle management, including deployments, support, and change management processes.
• Proficiency in SQL, including complex querying, data validation, and troubleshooting data integrity or performance issues.
• Practical experience supporting system integrations, including working with APIs, data flows, and middleware technologies.
• Demonstrated ability to take ownership of issues and drive resolution across multiple teams and dependencies.
• Strong proficiency with Microsoft Excel, including data analysis, filtering, pivot tables, and troubleshooting data discrepancies.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Experience supporting enterprise or business-critical applications.
• Experience supporting CRM, OSS/BSS, or other integrated business systems.
• Exposure to REST/SOAP APIs, including basic testing or troubleshooting.
• Familiarity with scripting or programming languages (e.g., PowerShell, Python, Java, C#).
• Basic understanding of infrastructure concepts, including networking, servers, and cloud environments.
• Experience using monitoring, logging, or ticketing tools in a support environment.
• Familiarity with ITIL-based service management practices (incident, problem, and change management).
• Telecom industry experience.

Why Join Our Team

Career Growth:

Structured advancement with company-supported certifications.

Training & Development:

Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.

Work with Purpose:

Help families, businesses, and communities stay connected through reliable, high-quality service.

Team Culture:

Join a supportive group of professionals who value safety, collaboration, and doing things the right way.

Performance Recognition:

Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.

ImOn will hook you up with Company Benefits:

• Competitive pay
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, holidays, and sick days)
• Company-provided tools, uniforms, and vehicle for field roles
• Employee discounts on services and partner programs
• Wellness and employee assistance programs

ImOn Communications, LLC is an Equal Opportunity Employer