Systems Analyst I, II - Technical Services

Los Angeles County Sanitation Districts; Whittier (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Los Angeles County Sanitation Districts is seeking Systems Analyst I/II to support our Information Technology team. You will help manage enterprise collaboration, messaging, and identity systems, work with experienced colleagues to keep critical systems reliable, and contribute to automation and improvements.

The role focuses on Exchange Online, Microsoft 365, Entra ID, security/compliance features, and scripting with PowerShell.

Qualifications

• Valid California Class C driver license.
• Bachelor's degree in computer science or a closely related field from an accredited college or university.

Responsibilities

• Administer, configure, monitor, and maintain Exchange Online and the Districts' hybrid Exchange environment, including mail flow, connectors, transport rules, distribution groups, shared mailboxes, and mailbox permissions.
• Administer Microsoft 365 and Entra ID, including user provisioning, security groups, role assignments, identity and access management, and Conditional Access.
• Configure and maintain Microsoft 365 security and compliance features, including retention policies, data loss prevention, auditing, and eDiscovery.
• Manage email authentication and mail flow protection, including SPF, DKIM, and DMARC, and investigate suspicious messages through message trace.
• Design, write, test, and implement PowerShell scripts and automated solutions to provision accounts, enforce configuration standards, and reduce manual administration across Exchange Online, Microsoft 365, and Entra ID.
• Evaluate new features, updates, and tools within the Microsoft 365 and messaging environment, test proposed changes, and recommend configuration standards and upgrades.
• Install, configure, maintain, and support the Districts' video surveillance system, including cameras, recording servers, and user access.
• Plan and carry out platform configuration changes and deployments, including testing, documentation, and coordination with affected users.
• Provide second level support and troubleshoot complex messaging, identity, and surveillance system problems, consulting with vendors as needed.
• Travel to Districts facilities as needed to install, maintain, and troubleshoot systems.

Skills

Exchange Online administration

Microsoft 365 administration

Identity and access management

PowerShell scripting

Education

Bachelor's degree in computer science or closely related field

Tools

Microsoft 365

Entra ID

Exchange Online

PowerShell

Video surveillance systems

Job description

NOTICE OF JOB OPPORTUNITY

POSTING #BR-230-26E

SYSTEMS ANALYST I, II

Ready to make a real impact behind the scenes of an organization that keeps Los Angeles County running? The Los Angeles County Sanitation Districts is looking for a Systems Analyst I/II to join our Information Technology team and play a key role in supporting our enterprise collaboration, messaging, and identity systems. You’ll work alongside experienced colleagues to keep critical systems reliable and running smoothly, solve complex technical problems, and find smarter ways to automate and improve how we work. Your ideas will matter here. You’ll help evaluate new tools, contribute to technology standards, and shape where our platforms go next. All of this supports an agency that protects public health and the environment for millions of Los Angeles County residents by converting waste into resources. If you’re looking for a collaborative team where your skills are valued and your work makes a visible, lasting difference, we want to hear from you.

LOCATION:

FACILITIES PLANNING DEPARTMENT, INFORMATION TECHNOLOGY SECTION, TECHNICAL SERVICES GROUP, JOINT ADMINISTRATION OFFICE, WHITTIER

ESSENTIAL FUNCTIONS:

To perform complex and technical analyses, design, programming, and support for Information Technology computer, network and/or telecommunication systems. The incumbent will serve as a primary administrator for the Districts' Microsoft 365, Exchange, and video surveillance environments.

JOB SUMMARY

The major job duties are listed below. For a detailed list, please see the job description.

Under the direction of a Supervising Systems Analyst or higher classification, and technical guidance from a Senior Systems Analyst, the incumbent will:

• Administer, configure, monitor, and maintain Exchange Online and the Districts' hybrid Exchange environment, including mail flow, connectors, transport rules, distribution groups, shared mailboxes, and mailbox permissions
• Administer Microsoft 365 and Entra ID, including user provisioning, security groups, role assignments, identity and access management, and Conditional Access
• Configure and maintain Microsoft 365 security and compliance features, including retention policies, data loss prevention, auditing, and eDiscovery
• Manage email authentication and mail flow protection, including SPF, DKIM, and DMARC, and investigate suspicious messages through message trace
• Design, write, test, and implement PowerShell scripts and automated solutions to provision accounts, enforce configuration standards, and reduce manual administration across Exchange Online, Microsoft 365, and Entra ID
• Evaluate new features, updates, and tools within the Microsoft 365 and messaging environment, test proposed changes, and recommend configuration standards and upgrades
• Install, configure, maintain, and support the Districts' video surveillance system, including cameras, recording servers, and user access
• Plan and carry out platform configuration changes and deployments, including testing, documentation, and coordination with affected users
• Provide second level support and troubleshoot complex messaging, identity, and surveillance system problems, consulting with vendors as needed
• Travel to Districts facilities as needed to install, maintain, and troubleshoot systems
• Perform related duties as required

Candidates must possess all of the following:

• A valid California Class C driver license
• A bachelor's degree in computer science or a closely related field from an accredited college or university

For Systems Analyst I:

• One (1) of the following:
  • Option 1: One (1) year of experience as a Programmer Analyst with the County Sanitation Districts of Los Angeles County
  • Option 2: Four (4) years of related experience installing, configuring, monitoring and maintaining complex computer network and telecommunication systems
  • Option 3: Four (4) years of related experience in applications design and programming analysis support
• NOTE: A master's degree in computer science or closely related field may be substituted for one (1) year of the required experience

For Systems Analyst II:

• Option 1: One (1) year of experience as a Systems Analyst I at the County Sanitation Districts of Los Angeles County
• Option 2: Two (2) years of professional-level experience performing duties equivalent to a Systems Analyst I

DESIRABLE QUALIFICATIONS:

• Exchange Online and hybrid Exchange administration, including mail flow, connectors, transport rules, recipient management, and troubleshooting
• Microsoft 365 and Entra ID administration, including identity and access management, role assignments, security groups, and conditional access
• Microsoft 365 compliance features, including retention, data loss prevention, auditing, and eDiscovery
• Email authentication (SPF, DKIM, DMARC) and mail flow protection
• PowerShell scripting to automate Exchange Online, Microsoft 365, and Entra ID administration
• Installation, configuration, and support of enterprise video surveillance systems

The competitive selection process may cover:

Knowledge of:

• Principles, characteristics and capabilities of enterprise computer systems and their peripheral equipment
• Information technology systems standards and procedures
• Phases of system development and implementation as they apply to platform configuration, testing, and deployment
• Operating systems, storage technologies
• Troubleshooting techniques
• Operating systems installation, configuration, and performance tuning
• Exchange Online administration, including mail flow, transport rules, connectors, distribution groups, and mailbox management
• Microsoft 365 administration, including user provisioning, identity and access management, and Entra ID role assignments
• Microsoft 365 security and compliance features, such as data loss prevention, retention, auditing, and eDiscovery
• PowerShell automation for Exchange Online and Microsoft 365 tasks
• Email authentication technologies such as SPF, DKIM, and DMARC, and mail flow protection
• Hybrid Exchange concepts

Ability to:

• Analyze the computing requirements and recommend solutions
• Evaluate, design, implement, and document complex systems across multiple platforms
• Communicate effectively with various customer groups to facilitate coordination of projects and interaction amongst the customers, team members and other groups in the Information Technology Section

SELECTION PROCESS:

• All applications will be reviewed to determine if the conditions and qualifications for testing are met.
• The selection process will consist of an interview weighted at 100% of the overall score.
• The initial review of applications is tentatively scheduled to begin the week of November 23.

As an equal opportunity employer, the Districts strongly encourage people with disabilities and people from historically marginalized communities to apply.

For questions regarding this recruitment, please contact Brandi Reyes at [e-mail].

To learn more about how the Sanitation Districts converts waste into resources, please visit the following video: Converting Waste into Resources.