Supervising Systems Analyst

The Bay Area Air Quality Management District; San Francisco (CA); Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

The Bay Area Air District in San Francisco seeks a Supervising Systems Analyst to join the Infrastructure & Operations Section of the Information Services Division. This role supervises staff and leads complex IT systems projects to deliver reliable and innovative solutions.

You will oversee policies, security, DevOps practices, and cross‑department collaboration, shaping enterprise IT operations while ensuring compliance and exceptional customer service.

Formación

• Bachelor's degree in computer science, information technology, or related field with four years in systems analysis, design, and IT project management.
• At least two years in a leadership or supervisory role.
• Any combination of education and experience that provides the necessary qualifications.

Responsabilidades

• Oversees design, implementation, and maintenance of complex IT systems including hardware, software, and network infrastructure.
• Oversees IT projects from inception to completion with defined objectives, timelines, and resources.
• Develops and enforces IT policies, procedures, and best practices to improve efficiency and compliance.

Conocimientos

Leadership

Staff supervision

Analytical skills

Communication

Educación

Bachelor's degree in CS/IT or related field

Herramientas

Microsoft Technologies

Cloud Platforms

CI/CD

Automation

Descripción del empleo

Description

Join an agency committed to creating a healthy breathing environment for every Bay Area resident while protecting and improving public health, air quality, and the global climate!

Bay Area Air District (Air District) is a regional government agency, committed to achieving clean air to protect the public's health and the environment. The Air District accomplishes this goal through regulation of industrial facilities and various outreach and incentive programs designed to encourage clean air choices. The Air District's jurisdiction encompasses all of seven counties - Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara and Napa, and portions of two others - southwestern Solano and southern Sonoma.

At the Air District, we take pride in our commitment to fostering a workplace that values diversity and promotes cultural awareness. We prioritize employee engagement by providing a collaborative and inclusive environment that encourages active participation and open dialogue. Additionally, we believe in pay equity and strive to create an equitable compensation structure. With a strong emphasis on work-life balance, we understand the importance of supporting our employees' well-being both inside and outside the workplace. Join us in a dynamic and inclusive culture where your contributions are celebrated and your growth is nurtured.

The Air District is seeking a Supervising Systems Analyst to join the Infrastructure & Operations Section of the Information Services Division. This is an open recruitment for one (1) full-time, represented position.

This role requires thorough knowledge of IT operations and best practices. Key responsibilities include creating and improving operational support processes, ensuring excellent customer service, and delivering reliable and innovative IT solutions.

DISTINGUISHING CHARACTERISTICS

This is the supervisory level in the systems analyst series. This class provides both supervision and technical expertise to management and in support of the Air District's goals and objectives. Incumbents are responsible for accomplishing program goals and objectives within policy guidelines.

This class is distinguished from the Manager level in that the latter has overall managerial responsibility for assigned programs and staff, and for all defined function areas.

SUPERVISION RECEIVED AND/OR EXERCISED

Supervision is provided by a manager. Responsible for direct supervision of staff.

Examples of Duties for this Position

The following duties are typical for jobs in the class. They are for illustrative purposes only and do not reflect the full scope of job duties.

• Assigns, supervises, reviews, and evaluates the work of staff.
• Participates in the staff selection, prepares performance evaluations, and provides training and professional development for assigned staff.
• Oversees the design, implementation, and maintenance of complex IT systems, including hardware, software, and network infrastructure.
• Ensures system performance, reliability, and security through proactive monitoring and maintenance.
• Oversees IT projects from inception to completion, including defining objectives, timelines, and resource requirements.
• Coordinates with stakeholders to ensure project deliverables meet organizational needs.
• Develops and enforces IT policies, procedures, and best practices to enhance operational efficiency and compliance.
• Stays current with industry trends and recommends updates to policies and systems.
• Provides high-level technical support to resolve complex IT issues.
• Oversees the escalation process and ensures timely resolution of critical incidents.
• Assists in developing the IT budget, including forecasting costs for hardware, software, and services.
• Evaluates and procures IT solutions, negotiating contracts and managing vendor relationships.
• Coordinations with other departments to identify IT needs and deliver appropriate solutions.
• Prepares and delivers reports, presentations, and technical documentation.
• Oversees the implementation of DevOps practices, including CI/CD pipelines and infrastructure automation.
• Ensures efficient deployment processes and reduces operational overhead through automation.
• Implements and enforces cybersecurity policies to protect organizational data and systems.
• Ensures IT systems comply with relevant regulations and standards.
• Performs other related duties as assigned.

Minimum Qualifications

The items listed below are the minimum requirements for this classification.

Bachelor's degree from an accredited college or university in computer science, information technology, or a closely related field and four years of experience in systems analysis, design, and IT project management, including at least two years in a leadership or supervisory role.

Any combination of education and experience that provides the necessary qualifications will be considered.

Desirable Qualifications

The ideal candidate will possess a combination of technical expertise, leadership experience, and operational knowledge relevant to enterprise information technology environments. Candidates should also demonstrate deep technical expertise in at least one of the following technical domains: Microsoft and Cloud Technologies, or DevOps, Automation, and Infrastructure and Platform Services.

Technical Leadership and Operations

• Experience leading or serving as a senior technical contributor in an enterprise IT operations, infrastructure, platform engineering, or systems administration environment.
• Experience supervising, mentoring, or providing technical leadership to professional technical staff.
• Experience supporting production technology environments and leading complex troubleshooting and escalation efforts.
• Experience developing operational processes, standards, documentation, and best practices.

Microsoft and Cloud Technologies

• Experience administering enterprise Microsoft technologies such as Windows Server, Active Directory, Entra ID, Microsoft 365, Intune, Azure, or comparable cloud and infrastructure platforms.
• Experience supporting identity and access management, endpoint management, messaging and collaboration systems, cloud services, networking, and security technologies.
• Experience planning and performing system upgrades, patch management, backup, recovery, and operational continuity activities.

DevOps, Automation, Infrastructure and Platform Services

• Experience supporting or implementing DevOps, automation, infrastructure-as-code, continuous integration/continuous delivery (CI/CD), monitoring, or related operational practices.
• Experience supporting software development teams, application hosting platforms, analytics environments, or cloud-native services.
• Experience designing or implementing solutions that improve reliability, scalability, security, and operational efficiency through automation and standardization.

Communication and Collaboration

• Strong analytical, organizational, customer service, and interpersonal skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Ability to establish and maintain effective working relationships in a diverse and collaborative environment.
• Ability to adapt to changing priorities and organizational needs.

Preferred Certifications

Industry certifications related to cloud technologies, systems administration, cybersecurity, networking, endpoint management, project management, or related disciplines.

LICENSES AND CERTIFICATIONS:

None.

OTHER REQUIREMENTS

Must be able to work standby and receive callback assignments outside of regular work hours.

PHYSICAL DEMANDS/WORKING CONDITIONS

Physical demands:

• Sitting for long periods of time and walking and/or standing is only required occasionally.
• View computer screens and type for prolonged periods of time.
• Occasionally be required to lift up to 50 pounds, with assistance.

Working conditions:

• Work is primarily performed in a typical office environment.
• May include on-site support as needed.
• Occasional travel to support satellite sites.
• Work requires occasional after-hours or weekend support.

This classification specification outlines the general nature and level of work performed. It is not a complete list of all duties and responsibilities.

Equal Opportunity Employer

The Air District is an Equal Opportunity Employer.