Systems Analyst - Epic Dorothy and Comfort

Mercy Medical Center, Baltimore, MD; Baltimore (MD); Hybrid; USD 53,000 - 96,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid time off

Tuition reimbursement

Mental health resources

Short & Long Term Disability

Voluntary benefits

Discounts on insurance

Rewards program

Job summary

Mercy Medical Center in Baltimore, MD, is hiring a Systems Analyst II for a hybrid role. The analyst defines system scope based on user needs and understands clinical, infrastructure, and business systems handling confidential data.

Responsibilities include translating requirements into specifications for technical staff, coordinating deployment, and guiding performance improvement initiatives with clinical and non-clinical stakeholders. Epic Dorothy/Comfort certification is required.

Qualifications

• BS or BA in related field.
• Must be Epic Dorothy or Comfort certified.
• 2+ years in clinical or financial healthcare applications preferred.

Responsibilities

• Formulates and defines systems scope and objectives based on user needs.
• Leads IT deployment and optimization aligning with performance goals.
• Translates clinical, business and user needs into system requirements.
• Provides SME guidance to convert data into actionable insights.

Skills

Analytical skills

Communication

Healthcare experience

Regulatory knowledge

Education

BS/BA in related field

Tools

Epic Dorothy/Comfort

Job description

Join Our Team at Mercy Medical Center – Now Hiring a Systems Analyst II position certified in Dorothy/Comfort!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

Responsibilities

The Systems Analyst II is a hybrid position that formulates and defines systems scope and objectives based on user needs. The analyst has a good understanding of industry requirements and applicable clinical/business/infrastructure systems, including those that process confidential patient and quality improvement that is protected and confidential by federal and/or state law. The analyst devises or modifies systems to solve complex problems considering computer equipment capacity, capabilities, limitations, cost‑effectiveness and desired results. Provides analysis of clinical, business, and user needs, regulatory requirements, documentation requirements, and translation of those requirements into proper system requirement specifications suitable for the technical staff. Leads information technology deployment and optimization efforts based on the organization's clinical, infrastructure and business performance improvement objectives. Provides clinical, technical and/or business subject matter expertise to translate data into information and actionable knowledge in the daily practice. Must be certified in Epic Grand Central ADT.

Requirements

• BS or BA in related field
• Current experience, and must be certified in Epic Dorothy or Comfort
• Minimum of 2 years working with clinical and/or financial applications within a healthcare/physician practice environment preferred OR 3-5 years of relevant clinical, business or technical experience.
• Demonstrated progressive experience with information systems; healthcare environment preferred.
• Strong analytic and organisational skills, particularly in planning, communications, process redesign and problem‑solving.
• Must have proven ability to work with nursing, clinical providers, technical and/or business professionals.
• Ability to work effectively with a diverse group of users who have varying levels of computer expertise.
• Ability to implement and adhere to best practices in information technology system integrity and build standards.

Min

USD $38.58/Hr.

Max

USD $69.44/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid‑portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.