Systems Analyst – Data, Ops & Client Success

Evolving Solution Services; Kansas City (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

Catalyst Senior Living Solutions is seeking a Systems Analyst to join our Client Success team in Kansas City. You’ll be the go-to person for system issues, troubleshooting, reporting, and process improvements that enhance data accuracy and operational efficiency.

You will partner with internal teams, clients, and our engineering group to keep systems reliable and improve how we work. A background in business analytics, CRM, and SQL is highly valued.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, Accounting/Finance, or a related field.
• 2+ years of experience supporting or working with core operational systems.
• Proficient in SQL and querying relational data sources.
• Experience with CRM and/or ticket/issue-tracking systems.
• Strong analytical, communication, and customer-service skills.

Responsibilities

• Serve as an initial point of contact for system issues raised by internal team members and clients.
• Triage support requests, determine priority and severity, and escalate to engineering or vendors when needed.
• Reproduce system problems and provide actionable steps for troubleshooting.
• Review logs and alerts to identify root causes and track issues through resolution.
• Develop recurring operational and product reports and create ad hoc dashboards using Tableau or Metabase.

Skills

SQL queries

CRM platforms

Data analysis

Customer service

Communication

Problem solving

Education

Bachelor's degree in Business Admin / IS / CS / Accounting

Tools

Tableau

Metabase

CRM platforms

Ticketing systems

Python scripting

Low-code platforms

Job description

Catalyst Senior Living Solutions is seeking a Systems Analyst to join our Client Success team in Kansas City. You’ll be the go-to person for system issues, troubleshooting, reporting, and process improvements that enhance data accuracy and operational efficiency.

You will partner with internal teams, clients, and our engineering group to keep systems reliable and improve how we work. A background in business analytics, CRM, and SQL is highly valued.