Data-Driven Systems Analyst — Client Success

Catalyst Senior Living Solutions; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Catalyst Senior Living Solutions is seeking a Systems Analyst in Kansas City to join our Client Success team. You’ll bridge technology, data, and business operations, helping internal and client teams keep systems running reliably and driving data-driven improvements.

You’ll analyze data, create reports, and translate findings into actionable insights while collaborating with stakeholders and engineers to ensure accurate data flow and effective solutions.

Qualifications

• 2+ years of experience supporting or working with core operational systems.
• Proficient in writing and troubleshooting SQL queries against relational data sources.
• Experience with CRM and ticket/issue-tracking systems.
• Strong analytical and problem-solving skills with root-cause analysis.
• Able to translate data findings into clear business insights.

Responsibilities

• Serve as initial contact for system issues raised by internal teams and clients.
• Triage requests, determine priority and severity, escalates issues as needed.
• Reproduce system problems and provide clear steps for troubleshooting.
• Review error logs, integration failures, and alerts to identify root causes.
• Produce recurring operational and product reports and develop ad hoc reports and dashboards using Tableau and Metabase.
• Analyze business data, identify discrepancies, and help ensure data accuracy and integrity.
• Translate data findings into clear business insights and recommendations.
• Work with system owners to support accurate data flow and integrations across systems.
• Assist with application configurations, reference data, and user settings.
• Partner with internal stakeholders to gather requirements and develop clear acceptance criteria.
• Create and execute test cases, document defects and results, and support solution validation.
• Identify process inefficiencies and recommend data-supported improvements.
• Use approved AI tools responsibly to support research, troubleshooting, documentation, and reporting.

Skills

SQL

Data analysis

Communication

Attention to detail

Problem solving

Education

Bachelor's degree in Business Administration, Information Systems, Computer Science, Accounting/Finance, or related field

Tools

Tableau

Metabase

CRM

Python

Job description

Catalyst Senior Living Solutions is seeking a Systems Analyst in Kansas City to join our Client Success team. You’ll bridge technology, data, and business operations, helping internal and client teams keep systems running reliably and driving data-driven improvements.

You’ll analyze data, create reports, and translate findings into actionable insights while collaborating with stakeholders and engineers to ensure accurate data flow and effective solutions.