Business Systems & Automation Analyst
mk North America, Inc.
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Benefits offered by this job
Job summary
mk North America, Inc. is seeking a Business Systems & Automation Analyst to drive automation, tooling improvements, and data-driven processes across the organization.
You will translate business needs into practical technological solutions, leveraging Power Automate, Power Apps, SharePoint, and SQL environments to reduce manual work and improve visibility. The ideal candidate will combine analytical thinking with hands-on capability to learn new systems quickly, partnering with leadership to
Qualifications
- Proven ability to configure, test, and implement business tools and workflows.
- Analyze processes to identify opportunities for automation and data flow improvements.
- Prototype AI-enabled tools to boost productivity and decision-making.
- Collaborate with cross-functional teams to deliver scalable solutions.
Responsibilities
- Identify opportunities and translate them into scalable tech solutions.
- Develop automations reducing repetitive manual work and data entry.
- Assist with system integrations and data exchanges using vendor-supported tools.
- Create clear technical and user documentation for implemented solutions.
- Support user adoption and training of new tools and workflows.
- Stay informed about emerging AI and automation tech relevant to business ops.
Skills
Education
Tools
Job description
The Business Systems & Automation Analyst is responsible for supporting the development and implementation of improved business tools, workflows, automations, and processes across the organization.
The Business Systems & Automation Analyst is responsible for supporting the development and implementation of improved business tools, workflows, automations, and processes across the organization.
Working closely with departmental and company leadership, this position identifies business improvement opportunities and translates them into practical, scalable solutions through technology, automation, and process optimization.
The successful candidate will be a technically capable problem-solver who can understand how work is currently performed and build solutions that reduce manual effort, improve accuracy, increase visibility, and enable employees to work more effectively.
The ideal candidate is naturally curious, technically capable, and motivated by solving real business problems. This individual should be comfortable working at the intersection of technology and business operations and capable of learning unfamiliar systems quickly.
Examples of technologies utilized in this role may include Microsoft 365, Power Automate, Power Apps, SharePoint, SQL databases, ERP systems, CRM systems, reporting platforms, AI-enabled productivity tools, and vendor-supported integration platforms.
Candidates may come from a variety of educational and professional backgrounds. Demonstrated problem-solving ability and a portfolio of successfully developed tools, automations, applications, integrations, or process improvements may be considered alongside traditional years-of-experience requirements. This position offers a career path into increasingly advanced business systems, automation, analytics, and technology leadership responsibilities as organizational needs evolve.
Essential Functions:
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
- Support, configure, test, document, and implement business tools and workflow improvements using existing platforms and technologies
- Analyze existing business processes and identify opportunities for automation, simplification, standardization, and improved data flow across departments
- Develop automations in collaboration with key personnel that reduce repetitive administrative work, duplicate data entry, and manual process steps
- Evaluate, prototype, and implement AI-enabled tools and workflows that improve productivity, automate repetitive tasks, enhance information access, and support business decision-making
- Assist with system integrations and data exchanges utilizing vendor-supported tools, connectors, and automation platforms
- Improve utilization of existing software platforms through enhanced workflows, configurations, dashboards, reporting, and supporting tools
- Collaborate cross-functionally with employees and department leaders to understand workflows, pain points, requirements, and desired outcomes
- Test and validate solutions prior to deployment and troubleshoot issues following implementation
- Create clear technical documentation, process documentation, and user guidance for implemented solutions
- Support user adoption, training, and continuous improvement of newly implemented tools and workflows
- Maintain awareness of emerging AI, automation, software, and integration technologies applicable to business operations
- Business application configuration and administration
- Workflow automation and low-code/no-code development platforms
- Microsoft 365, Power Platform, and related productivity tools
- SQL, databases, and data manipulation
- Dashboard, analytics, and reporting development
- AI/LLM tools and practical business AI implementations
- APIs, system integrations, and data exchange methods
- Basic software development and version-control practices
- Reduction in manual and repetitive work resulting in measurable employee time savings and productivity improvements
- Improved process speed and throughput
- Improved data accuracy and consistency, reduction in process errors and duplicate work
- Improved business visibility, reporting, and information access
- Successful employee adoption of implemented solutions
- Reduction in disconnected spreadsheets and manual data transfer
- Measurable operational improvements across departments
- 1-5 years of relevant experience in business systems, process improvement, automation, data analysis, application configuration, or related fields preferred
- Driven self-starter with a growth mindset and desire to grow within the organization
- Attention to detail and the ability to consistently produce accurate, thorough work
- Strong analytical and structured problem-solving skills
- Strong communication skills and ability to work with both technical and non-technical stakeholders
- Works well in collaborative, team-oriented environments
- Ability to manage assigned projects from requirements gathering through testing, deployment, documentation, and user adoption in a timely manner
- College or technical degree is preferred
- Experience with Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems, and drafting software is beneficial but not required
- Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI, and SharePoint) is highly desirable
- Mechanical aptitude is beneficial but not required
This position has no supervisory responsibilities and reports directly to the Sales & Business Development Manager. While organizationally aligned within Sales & Business Development, this role supports process improvement, systems enhancement, and automation initiatives across all departments of the organization.
This job operates mainly in the office area. This role routinely uses standard office equipment such as computers, copiers, and scanners. Employee will also be trained to be proficient with various software packages the company utilizes. Employee occasionally must spend time on the shop floor around moving mechanical parts and loud noises.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Able to lift, carry and move a minimum of 25 lbs.
Must be able to physically use various pieces of office equipment
Must be able to sit for long periods of time
Must be able to look at computer screens for long periods of time
This is a full-time exempt position located onsite in Bloomfield, CT. Hours of work are generally Monday through Friday, beginning between 7:30 a.m. and 8:30 a.m. and ending between 4:30 p.m. and 5:30 p.m.
- Salary: Annual salary range for this position is $70,000 - $100,000 depending on experience, knowledge, skills and abilities. Potential for a bi-annual discretionary bonus
- Health & Wellness: Our comprehensive benefits package includes medical, dental, and vision health coverage, as well as 100% company-funded group life insurance and long-term disability protection. Employees can also customize their coverage with a suite of voluntary, employee-paid benefits, including pet insurance and supplemental health options
- Paid Time Off: 120 hours PTO, 7 paid holidays. Full PTO benefits inclusive of Connecticut Paid Sick Leave compliance
- Retirement: 401(k) plan with a company match: 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred
Travel is not required for this position
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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