Systems Analyst

Unstoppably Nationwide; United States; Hybrid; USD 73,000 - 99,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Pension

Annual bonus potential

Training and development

Volunteering days

Job summary

Nationwide is seeking a Senior Analyst in the Systems team to lead the development of the collect system as we integrate with Virgin Money, focusing on business banking. The role involves collaborating with stakeholders to deliver robust technical solutions in line with governance.

You will mentor junior team members and ensure solutions align with internal guardrails. We value flexible and hybrid working and expect regular office collaboration when needed.

Qualifications

• Extensive knowledge of the Collect workflows and configuration.
• Detailed knowledge of Nationwide's retail products: mortgages, cards, loans, accounts.
• Ability to present complex information to decision makers and coach junior team members.

Responsibilities

• Lead development of the collect system for Virgin Money integration in business banking.
• Deliver workflow and configuration solutions for the collections system.
• Coach and develop junior team members; ensure governance and guardrails compliance.

Skills

Collect workflows

Workflow configuration

Stakeholder management

Coaching juniors

Presentation skills

Job description

This role sits in the systems team which supports the Collections and Recoveries area. The team builds, maintains and develops workflows within the department's collections management systems.

The role will focus on leading the development of the collect system as we look to incorporate new products for our integration with Virgin Money, particularly within business banking.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you'll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you're a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Reporting to the Systems Manager of the Systems team, you will contribute to the design and delivery of the workflow and configuration solutions within the department's collections system. As a Senior Analyst your role, will be to work with stakeholders to deliver the best technical solution to the business's requirements. You will also ensure that any solutions delivered are aligned to our internal guardrails and governance frameworks. You will also work with more junior members of the team to coach them and support their ongoing development.

About you

• Extensive knowledge of the Collect workflows and configuration
• Detailed knowledge of the society's retail account products e.g. Mortgages, Credit cards, personal loans and current accounts
• Understanding of the technology systems that support the collection department.
• Able to build working relationships with Senior stakeholders on both technical and business side.
• Ability to present complex information to decision makers to ensure correct outcomes.
• Ability to coach and develop more junior members of the team.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Disability Confident

We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level.

That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at .

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year
• Banking - but fairer, more rewarding, and for the good of society

The hiring manager for this role is Tim Stibbards, and the main recruitment contact is Jon Daw.