Systems Analyst

Fidelity TalentSource; Durham (NC); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Fidelity TalentSource is seeking a Senior Systems Analyst to join the Digital Platforms Technology team in Durham, NC. This hybrid role blends business analysis, technical solutioning, and delivery leadership on end-to-end initiatives with collaboration across Product Owners, Developers, QA, Architects, and business stakeholders.

The ideal candidate will bring strong analytical thinking, excellent communication, and hands-on SDLC governance to lead cross-functional technology initiatives while

Qualifications

• Expertise in requirements gathering and functional specifications.
• Experience analyzing systems, workflows, and integrations.
• Strong communication with technical and non-technical stakeholders.
• Hands-on with SDLC and release management.

Responsibilities

• Gather and document requirements, use cases, and specs.
• Analyze existing systems to design scalable solutions.
• Create technical documentation and data flows.
• Translate business needs into user stories and acceptance criteria.
• Support API analysis, data mapping, and integration design.
• Lead end-to-end delivery of technology initiatives.
• Manage risks, dependencies, and delivery roadmaps.

Skills

Analytical thinking

Communication skills

Agile methodologies

Cross-functional leadership

Delivery leadership

Stakeholder management

Project delivery

Organizational skills

Requirements gathering

Tools

SQL

Oracle

Jira

Confluence

Visio

Lucidchart

Job description

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Analyst to work in Durham, NC!

The Role

We are looking for a Senior Systems Analyst to join our Digital Platforms Technology team. In this hybrid role, you will operate at the intersection of business analysis, technical solutioning, and project delivery leadership. You will play a key role on a delivery team while also owning end-to-end delivery of initiatives, ensuring alignment across business partners, engineering, and leadership.

You will collaborate closely with Product Owners, Developers, QA, Architects, and business stakeholders to analyze requirements, define solutions, and successfully deliver high-impact digital experiences.

The ideal candidate brings strong analytical thinking, execution discipline, and the ability to lead cross-functional initiatives while staying hands-on with systems analysis.

Key Responsibilities

• Partner with business stakeholders to gather, analyze, and document requirements, use cases, and functional specifications
• Analyze existing systems, workflows, and integrations to recommend scalable solutions aligned with business goals
• Create and maintain technical documentation, system specifications, data flows, and process diagrams
• Translate business needs into clear, actionable user stories and acceptance criteria
• Support API analysis, data mapping, and integration design
• Collaborate with engineering and architecture teams to ensure feasibility and design alignment
• Participate in testing phases, including defect triage, validation, and production support
• Communicate complex technical concepts effectively to both technical and non-technical stakeholders
• Lead end-to-end delivery of technology initiatives, from intake through production deployment
• Define project scope, timelines, milestones, and delivery roadmaps aligned with business priorities
• Drive Agile ceremonies (planning, backlog refinement, sprint reviews, retrospectives)
• Manage dependencies, risks, issues, and escalations, ensuring timely resolution
• Track and report on delivery progress, KPIs, and outcomes to stakeholders and leadership
• Coordinate across multiple teams to ensure on-time, high-quality delivery
• Facilitate decision-making and alignment across cross-functional teams
• Ensure adherence to SDLC, governance, and release management processes

The Expertise and Skills You Bring

Core Skills:

• Strong analytical and problem-solving capabilities
• Excellent written and verbal communication skills with the ability to influence stakeholders
• Experience working in Agile environments
• Ability to balance strategic thinking with execution detail
• Proven experience leading cross-functional technology initiatives
• Strong organizational skills with the ability to manage multiple concurrent priorities
• Experience facilitating collaboration between business and technical teams

Technical & Functional Skills:

• Experience with SQL, Oracle, or relational databases
• Knowledge of web and mobile application architectures
• Familiarity with APIs, integration patterns, and data flows
• Ability to diagram workflows using tools such as Visio, Lucidchart, or similar
• Experience supporting QA and testing lifecycle activities

Project & Delivery Skills:

• Experience managing technology projects or product deliveries
• Strong understanding of project planning, estimation, and tracking
• Experience with tools such as Jira, Confluence, or similar ALM tools
• Ability to manage risks, dependencies, and stakeholder expectations
• Demonstrated success delivering complex initiatives in fast-paced environments

Nice to Have

• Technical background in Java, Python, C#, or JavaScript
• Experience with frontend technologies (Angular, React, Vue)
• Knowledge of cloud platforms (AWS, Azure, GCP)
• Familiarity with QA automation frameworks
• Exposure to financial services or digital platforms domain

The Team

Our Digital Platforms Technology team designs, develops, and supports a suite of digital products and services focused on delivering exceptional customer experiences. This team operates through cross-functional delivery teams in a fast-paced, innovative environment, leveraging modern technologies to build scalable and impactful solutions.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at [e-mail] if you would like to request an accommodation.