Systems Analyst

City of Cleveland; Cleveland (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

City of Cleveland is seeking a Systems Analyst to support users by training, creating user documentation, building and running reports, conducting usability testing, and troubleshooting issues. The role also focuses on learning technologies to maintain systems.

The position involves troubleshooting analog and digital communications, supporting a wide radio network, and maintaining related network infrastructure and equipment with on-call duties for emergencies.

Qualifications

• Associate's degree preferred; two years of related education/experience may substitute for college.

Responsibilities

• Troubleshoot analog and digital communications systems; adapt to a large radio network across multiple sites.
• Support network infrastructure: Switches, RF equipment, LAN, Telephony, Ethernet, Microwave, Fiber.
• Install and maintain Radio System equipment, hardware and software.
• Escort contractors on site for maintenance of City or Lessee equipment.
• Be on call for emergency work; may require evenings, weekends, holidays.
• Inspect transmitter sites for HVAC, tower lighting, generators, UPS, security.
• Field service duties for ORC, dispatch centers and customer locations.
• Develop, install, expand and maintain Communications Systems; prepare new vehicle installations.
• Take on duties of team members during absence and support learning.
• Inspect and troubleshoot equipment; report needs for attention.
• Knowledge of electrical repair and installations; 2+ years two-way radio experience preferred.

Skills

Radio systems knowledge

Microsoft Office (Access, Excel, Word)

Education

Associate's Degree in Computer Science or closely related field

Tools

Access

Excel

Word

Job description

Systems Analyst

Support Users: train, create user documentation, build and run reports, conduct usability testing, troubleshoot issues. Maintain Systems: learn technologies. Perform other related duties as required.

Associate's Degree in Computer Science or closely related field from an accredited college, university, or vocational school preferred. Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking.

Additional Duties

Troubleshoot both analog and digital communications systems and physical component issues. Adapting complex communications principles and techniques to a large radio network with sites in multiple locations, including dispatch centers, police and fire stations, rooftops, water towers, and open fields. Support network infrastructure including Switches, RF Equipment, LAN, Telephony, Ethernet, Microwave, and Fiber. Support Radio System equipment, hardware, and software installations. Assume the responsibility (from Radio Technicians) for site escorting contractors when on site performing maintenance on City or Lessee equipment. Be available on call for emergency work at transmitter sites, dispatch centers, large-scale City events and whenever else needed. In the event of major storms or other emergencies, this position may be subject to shift changes or any other emergency schedule that is necessary to meet the City's needs. May require evenings, weekends, and holidays as scheduled. Inspect transmitter sites for proper operation of HVAC, tower lighting, generators, UPS units, security, and other site located systems. Look for any anomalies inside and outside the compound and shelter. Field Service relating to all duties as listed, in addition to that which requires attention for the ORC, dispatch centers, managed facilities, or customers locations. Perform the more difficult technical work necessary to develop, install, expand, and maintain Communications Systems. Prepare and document new systems for vehicle installation. Assume duties of team members during absence or emergency and support technicians in learning job duties and electronic knowledge. Inspect, analyze, troubleshoot and resolve issues with equipment and report findings in need of attention. This position requires technical knowledge of electrical repair and installations. At least two years industry experience in Two-Way radio installation, troubleshooting and repair is preferred. Must have working knowledge of automotive wiring as it relates to the installation and maintenance of mobile two-way radios and other mobile electronic equipment. Basic familiarity with computers, working knowledge of Microsoft operating systems and programs including but not limited to Access, Excel and Word. Knowledge of the principles and techniques of radio systems technology, radio programming and analysis. Application of policies and procedures as they relate to City, Local, State, and Federal laws, as well as knowledge of Federal Communications Commission (FCC) and Federal Aviation Administration (FAA) laws and regulations.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.