SYSTEMS ANALYST

Oneida Health; City of Oneida (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

A healthcare facility in New York is seeking a Systems Analyst to support its Electronic Health Record systems. This role includes user training, troubleshooting system issues, and maintaining documentation. The ideal candidate has a two-year college degree in a relevant field and two years of healthcare information systems experience. This full-time position offers opportunities to enhance operational efficiency and improve patient care.

Qualifications

• Two years’ experience in healthcare information systems.
• Familiarity with database management and quality analysis.
• Strong computer skills and problem-solving abilities.

Responsibilities

• Support user training and system maintenance.
• Prepare and analyze reports from EMR systems.
• Troubleshoot and resolve EMR system issues.
• Document issues and resolutions in help desk system.

Skills

Excellent written and oral skills

Customer service orientation

Analytical and problem-solving skills

Task-management skills

Organizational skills

Education

Two year college degree in relevant fields

Tools

MS Office Suite

MEDENT

Job description

Join to apply for the SYSTEMS ANALYST role at Oneida Health

Job Summary:
Under the direction of the Ambulatory Applications Manager, the Systems Analyst will assist in all aspects of the MPN Electronic Health Record systems to enable cost-effective, high quality, efficient, and safe patient care. The Systems Analyst supports the Medical Practice Network with the EMR computer applications by both adding and deactivating users, providing support to the end users for questions, issues, requests, as well as providing training and at the elbow support for end users.

Description:
Key Responsibilities:

• Supports the Ambulatory / MPN system applications in the areas of ongoing user support/training, maintenance, system enhancements, problem analysis, resolution and troubleshooting
• Build and Maintain strong relationships with MPN and PM staff in their use of the EHR to support workflows to optimal efficiency.
• Prepares and analyzes reports, primarily from practice management/EMR systems, to support internal and external needs related to Patient Centered Medical Home, DSRIP, audits, Quality Reporting, etc.
• Works with MPN practice management and Analyst team to identify, and prioritize reporting requirements and to determine most appropriate data sources.
• Able to identify and troubleshoot potential issues and participate in their resolution with highest customer satisfaction.
• Provides users with functional support of EMR systems, researches problems on a timely basis, and provides timely feedback to users.
• Participate in team and cross-team meetings and maintain appropriate meeting minutes and follows up on assigned items
• Provides applications training to super users and/or users. Assist Applications Manager with development of training materials.
• Maintains detailed and up-to-date documentation of issues, resolutions, and projects within help desk system
• Administers and deactivates user access to the system per Security Policies and users scope of practice.
• Performs other related duties as needed

Qualifications:

• Education: Two year college degree in computer science, healthcare administration, information systems, and/or quality. Or equivalent education, training, and/or experience

Certifications: N/A
Experience:

• Two years’ experience in healthcare information systems in a database management, quality or systems analyst role. Demonstrated high level computer skills, including familiarity with components of the MS Office suite. Or equivalent education, training, and/or experience

Professional Skills And Abilities:

• Excellent written, oral, instructional and interpersonal skills with a strong customer service orientation.
• Applications and project management skills preferred.
• Strong analytical, problem-solving, task-management, and organizational skills.
• Working knowledge of Microsoft Office Suite and experience with MEDENT preferred.

Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Hospitals and Health Care