EHR Application Analyst - Senior

Rochester Regional Health; United States; Hybrid; USD 78,000 - 104,000; Full time

Job summary

Rochester Regional Health is seeking a Senior EHR Application Analyst to support, optimize, and advance EHR systems. This role handles complex technical issues, mentors junior analysts, and leads system optimization to improve clinical and operational performance.

The position is hybrid (onsite and remote) in Rochester, NY, with 40 hours/week and typical hours from 8am-4:30pm. Epic certified professionals are encouraged to apply.

Qualifications

• Minimum 2–5 years of experience as an EHR Application Analyst, Health IT Analyst, Epic Analyst, or in a related healthcare information systems role.
• Current Epic Certification.
• Degree in computer science, healthcare or related field.

Responsibilities

• Serve as a primary escalation point for complex EHR issues and system errors, applying advanced troubleshooting techniques.
• Provide day-to-day technical support to end-users to ensure uninterrupted EHR usage.
• Guide junior analysts on daily support challenges and build team capability.
• Lead routine maintenance activities, including software updates, patches, and upgrades, for system stability and security.
• Coordinate testing and validation for changes, ensuring new features meet requirements without disruptions.
• Participate in on-call rotations and take lead on after-hours coverage for escalated issues.

Skills

Analytical skills

Organizational skills

Verbal communication

Independent work

Teamwork

Education

Degree in Computer Science or healthcare

Tools

Microsoft 365

Job description

Job Title & Location

Job Title: EHR Application Analyst - Senior
Department: PFS Applications
Location: Hybrid (Onsite & Remote) Riedman Remote, 100 Kings Highway South, Rochester, NY 14617
Hours Per Week: 40
Schedule: Typically, 8am -4:30pm

Position Summary

The EHR Application Analyst Senior serves as an advanced-level contributor in the support, optimization, and ongoing development of the Electronic Health Record (EHR) systems. Operating with a high degree of independence, this role handles complex technical issues, leads system optimization efforts, and serves as a resource and mentor for junior analysts. The EHR Application Analyst Senior applies deep knowledge of EHR capabilities and healthcare business workflows to drive improvements that enhance clinical and operational performance.

Key Responsibilities

• Serve as a primary escalation point for complex technical issues and system errors, applying advanced troubleshooting techniques to ensure timely resolution and minimal disruption to patient care.


• Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system.


• Provide guidance to junior analysts on day-to-day support challenges, sharing expertise and building team capability.


• Lead and coordinate routine maintenance activities, including software updates, patches, and upgrades, to ensure the stability and security of the EHR system.


• Coordinate testing and validation activities for system changes, enhancements, and upgrades, ensuring new features meet functional requirements without introducing unintended disruptions.


• Participate in on-call rotations, including taking lead responsibility for after-hours coverage on complex or escalated issues.


• Lead efforts to optimize the performance, usability, and efficiency of the EHR system.


• Conduct workflow assessments with operational partners to identify build inefficiencies and improvement opportunities.


• Develop and advance optimization requests through appropriate governance and change management channels.


• Apply cross-application integration knowledge to identify dependencies and ensure cohesive system performance across modules.


• Take ownership of defined work streams or components within EHR implementation projects, system upgrades, and other initiatives.


• Coordinate task assignments, track progress, and communicate status to project leads, ensuring deliverables are completed on time and within scope.


• Own ongoing relationships with EHR vendor support, including managing open support requests, evaluating release notes for operational impact, and representing the organization in user group sessions and advisory forums.


• Coordinate with cross-functional teams - including IT, clinicians, administrators, and vendors - to support EHR initiatives and facilitate effective communication across stakeholder groups.


• Maintain comprehensive documentation of system configurations, processes, and procedures.


• Establish knowledge-sharing practices to ensure critical information is accessible and current across the team.


• Provide training and mentorship to junior analysts and end-users, sharing best practices to enhance team capabilities and support continuous professional development.


• Handle all protected health information (PHI) in accordance with HIPAA regulations and organizational data privacy and security policies.


• Complete required compliance training and model information security best practices for the team.

Preferred Qualifications

• Excellent analytical, organization, and verbal communication skills.


• Ability to work independently and within teams.


• Ability to solve complex problems and understand translate customer needs into system solutions.


• Strong understanding of healthcare business process, workflows, and terminology.


• Cross-application integration knowledge.


• Proficient in Microsoft 365 or equivalent productivity tools.


• Degree in Computer Science, healthcare or related field.

Required Qualifications

• Minimum two (2) to five (5) years of experience as an EHR Application Analyst, Health IT Analyst, Epic Analyst, or in a related healthcare information systems role.

LICENSURE/CERTIFICATIONS:

• Current Epic Certification.

PHYSICAL REQUIREMENTS

Light - Light non-clinical roles include frequent standing or walking and minimal lifting, typically under 20 lbs. Tasks often involve sitting at a workstation, using a computer, handling paperwork, and interacting with colleagues or visitors. Fine motor control is essential for typing and administrative tasks, while clear vision and hearing support accurate communication. Emotional and cognitive demands include managing multiple tasks, handling interruptions, and exercising independent judgment. Environmental exposures are generally low but may include shared workspaces, proximity to clinical areas, or occasional crowding. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$78,000.00 - $104,000.00

Location

Rochester

Equal Opportunity Statement

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

About Rochester Regional Health

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.