Looking for someone local to St Petersburg, FL/Memphis, TN/ Denver/CO / Southfield/MI
Strictly No C2C on W2 only
Position Summary
The analyst serves as a key operational resource responsible for incident management, problem resolution, policy administration, user support, platform monitoring, and adherence to security and compliance standards.
Primary Responsibilities
- Monitor platform health, performance, adoption, and security-related events.
- Support integrations with Microsoft Entra ID, Active Directory, and Multi-Factor Authentication solutions.
- Partner with Network, Security, and Endpoint teams to resolve production issues.
- Perform software upgrades, maintenance activities, and configuration changes.
- Maintain operational documentation, knowledge articles, and support procedures.
- Participate in incident management, root cause analysis, and problem resolution activities.
- Support audit, compliance, and data protection initiatives.
- Monitor service levels and ensure adherence to operational standards and SLAs.
- Identify opportunities for automation and continuous process improvement.
Required Skills
- Enterprise application administration and operational support.
- Working knowledge of networking concepts including:
- TCP/IP
- DNS
- HTTP/HTTPS
- SSL/TLS
- VPN technologies
- Proxy services
- Experience with:
- Active Directory
- Single Sign-On (SSO)
- Understanding of endpoint security and data protection technologies.
- Experience supporting Windows endpoints and virtual desktop environments.
- Strong troubleshooting and incident response skills.
- Experience with monitoring, logging, and operational support tools.
- Basic PowerShell scripting skills preferred.
Education
- Bachelor's degree in Information Technology, Information Systems, Cybersecurity, Computer Science, Network Administration, or related field.
- Equivalent combination of education, certifications, and relevant experience may be considered.
- 3+ years of experience supporting enterprise infrastructure, security, networking, endpoint, or application administration platforms.