Systems Administrator, Sr (College Support)

General Dynamics IT; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

General Dynamics IT seeks a Systems Administrator to support NGA College in Springfield, VA. You will provide desktop and systems support, ensure reliable operation of computer systems, and assist both on-site and remote users with issue resolution.

The role requires TS/SCI clearance and 8+ years of related experience, with expertise in Windows environments, Citrix, SCCM, and VDI. You will help plan upgrades, monitor systems, and follow established standards.

Qualifications

• 8+ years of related experience
• US Citizenship Required
• Top Secret/SCI clearance required or in possession

Responsibilities

• Provide desktop and systems support to NGA College end-users and maintain IT systems
• Coordinate upgrades and assist both on-site and remote users
• Serve as NGA College liaison for events involving IT equipment and support
• Configure and maintain networked computer systems and perform audits
• Document work clearly and provide guidance to less experienced staff

Skills

Hardware/Software Troubleshooting

Thin Client Technologies

Virtual Desktop Infrastructure (VDI)

Education

BA/BS (or equivalent experience)

Tools

Windows 10/11

Citrix

SMS

SCCM

Cisco TMS

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret/SCI

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Job Qualifications: Skills: Hardware/Software Troubleshooting, Thin Client Technologies, Virtual Desktop Infrastructure (VDI)

Certifications: None

Experience: 8 + years of related experience

US Citizenship Required: Yes

Job Description:

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on‑site and remote users to resolve issues, coordinate upgrades, and provide hands‑on support for desktop environments.

In this role, a typical day will include:

• Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support. Facilitate meetings and engage regularly with customers and members of senior leadership to: Address IT related questions or concerns
• Coordinate and plan emerging customer requirements and classes
• Provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces

Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.

Provide troubleshooting support for systems hardware and software issues that are highly complex.

Performs advance software installations and upgrades to operating systems and layered software packages.

Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.

Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.

Leads complex data/media recoverability following a schedule of system backups and database archive operations.

Evaluates and assesses existing systems and plans long term strategies.

Configure and maintain networked computer systems, including hardware, system software, and applications.

Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.

Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.

Inventory management of UDS deployed software and end user devices

Utilize Cisco TMS to facilitate VTC calls

Strong written and verbal communication is imperative when dealing with technically minded employees and non‑technical colleagues

Train end‑users in the proper use of hardware and software. May training large groups of end users.

May coach and review the work of less experienced professionals.

May serve as a team or task leader (Not a people manager)

May require after‑hours support or weekend support for mission, program and special project support

WHAT YOU'LL NEED TO SUCCEED:

Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology

Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM

End User Hardware Thin Client, Thick Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone,

Desktop Image Management

Home Directory and Profile Support Services

E-mail Support Services

Software Support Services

Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM

Excellent troubleshooting capabilities

Strong communication skills

Strong work ethic and attention to detail

Strong writing skills (consistently document work completed)

Strong time management skills and ability to work flexible schedules to meet job requirements

Ability to move and lift computers, printers, monitors, and other hardware

Team player and willing to share knowledge and learn from others to ensure team's success

Enthusiasm and ability to adapt to new and changing technologies

Education/Experience Requirement:

BA/BS (or equivalent experience)

8+ years