Senior System Administrator (Desktop Support) New Springfield, VA

D2 Consulting; Springfield (VA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

PTO - Accrued Paid Time Off

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Job summary

D2 Consulting is seeking a Senior System Administrator (Desktop Support) in Springfield, VA, with an active TS/SCI security clearance. You will support NGA College end-users, maintain desktop systems, and ensure reliable operation of computer systems for on-site and remote users.

You will handle complex troubleshooting, software/hardware upgrades, and user training while coordinating with senior leadership and stakeholders.

Qualifications

• 8+ years of experience in systems administration or desktop support.
• Experience with Windows environments, remote user support, and imaging workflows.
• Certifications like Security+ or CASP are preferred.

Responsibilities

• Provide advanced desktop and server support to NGA College end-users.
• Coordinate upgrades, troubleshooting, and problem resolution for on-site and remote users.
• Lead complex data recovery, backups, and system monitoring to ensure uptime.
• Train end-users on hardware and software usage and best practices.
• Act as liaison for NGA events involving IT equipment and support.

Skills

Troubleshooting

Attention to detail

Writing skills

Time management

Team player

Adaptability

Physical stamina

Tools

Windows 11

Windows 10

Citrix

SMS

SCCM

VDI

KVMs

Printers

Job description

Senior System Administrator (Desktop Support)

Springfield, VA

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

**HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT**

As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands‑on support for desktop environments.

In this role, a typical day will include:

• Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
• Facilitate meetings and engage regularly with customers and members of senior leadership to:
• Address IT related questions or concerns
• Coordinate and plan emerging customer requirements and classes
• Provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces
• Independently develops technical solution for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer system, including hardware, system software, and applications
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight form manager.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
• Train end-users on the proper use of hardware and software. May training large groups of end users.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader (Not a people manager)

WHAT YOU'LL NEED TO SUCCEED:

• Knowledge in one or more of the following areas:
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
  • End User Hardware
    • Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,
  • Desktop Image Management
  • Home Directory and Profile Support Services
  • E-mail Support Services
  • Software Support Services
  • Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
• Excellent troubleshooting capabilities
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

Education/Experience Requirement:

• 8+ years of experience

Certifications:

• Security+ or CASP
• ITIL v4 Foundations

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $85-$95k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above‑stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Consulting is committed to a merit‑based recruitment process and encourages applications from all qualified individuals. As a Veteran‑Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.