Systems Administrator (Desktop Support)

General Dynamics IT; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

General Dynamics IT is seeking a Systems Administrator (Desktop Support) to provide frontline IT support and maintain desktop environments for a federal client. The role involves coordinating OS upgrades, troubleshooting hardware and software, and ensuring secure, reliable workstation operations.

The position requires a Top Secret/SCI eligible background with strong communication skills and a proactive, detail-oriented mindset.

Qualifications

• BA/BS (or equivalent experience) required.
• 3+ years of related experience required.
• Security+ or CASP certification preferred.
• ITIL v4 Foundations certification preferred.
• US Citizenship required.

Responsibilities

• Provide excellent technical support to end-users and maintain desktop systems.
• Ensure reliable operation of computer systems and coordinate upgrades.
• Work with on-site and remote users to resolve issues and provide hands-on support for desktop environments.
• Install and configure operating systems and software packages with advanced tooling.
• Maintain documentation of work and procedures for knowledge transfer.

Skills

Microsoft Windows

Technical Troubleshooting

Virtual Desktop Infrastructure (VDI)

Education

BA/BS (or equivalent experience)

Tools

Citrix

SMS

SCCM

Windows 10/11

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret/SCI

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Job Qualifications:
Skills: Microsoft Windows, Technical Troubleshooting, Virtual Desktop Infrastructure (VDI)
Certifications: None
Experience: 3 + years of related experience
US Citizenship Required: Yes

Job Description:

Transform technology into opportunity as a Systems Administrator (Desktop Support) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator (Desktop Support) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR (DESKTOP SUPPORT) WILL MAKE AN IMPACT

As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

• Independently develops technical solution for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer system, including hardware, system software, and applications
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight form manager.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
• Train end-users on the proper use of hardware and software. May training large groups of end users.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader (Not a people manager)
• May require after hour support or weekend support for mission, program and special project support

WHAT YOU'LL NEED TO SUCCEED:

• Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology
• Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
• End User Hardware Thin Client, Thick Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone,
• Desktop Image Management
• Home Directory and Profile Support Services
• E-mail Support Services
• Software Support Services
• Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

Education/Experience Requirement:

BA/BS (or equivalent experience)

3 years of experience

Certifications:

Security+ or CASP

ITIL v4 Foundations

Location: Customer Site

US Citizenship Required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workp