Systems Administrator, Sr (College Support)

General Dynamics Information Technology; Springfield (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Systems Administrator to provide high-quality desktop and systems support at NGA College projects in Springfield, VA. The role includes hands-on troubleshooting, software/hardware management, and coordinating IT services for end-users both on-site and remotely.

The ideal candidate will have a BA/BS or equivalent, 8+ years of experience, and certifications such as Security+ or CASP, plus ITIL v4 Foundations.

Qualifications

• BA/BS (or equivalent experience).
• 8+ years of experience.
• Security+ or CASP certification preferred.
• ITIL v4 Foundations certification beneficial.
• US Citizenship required.

Responsibilities

• Provide excellent technical support to NGA College end-users and maintain desktop systems.
• Coordinate upgrades and provide hands-on support for desktop environments.
• Serve as NGA College liaison for events involving IT equipment and support.
• Develop technical solutions for software, hardware, configurations, and architecture.

Skills

Troubleshooting

Communication

Time management

Teamwork

Adaptability

Written communication

Education

BA/BS

8+ years experience

Tools

Windows 11

Windows 10

Citrix

SMS

SCCM

VDI

Job description

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

In this role, a typical day will include:

• Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
  • Facilitate meetings and engage regularly with customers and members of senior leadership to:
    • Address IT related questions or concerns
    • Coordinate and plan emerging customer requirements and classes
    • Provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces
• Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer systems, including hardware, system software, and applications.
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
• Inventory management of UDS deployed software and end user devices.
• Utilize Cisco TMS to facilitate VTC calls.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues.
• Train end-users in the proper use of hardware and software. May training large groups of end users.
• May coach and review the work of less experienced professionals.
• May serve as a team or task leader (Not a people manager).
• May require after-hours support or weekend support for mission, program and special project support.

WHAT YOU'LL NEED TO SUCCEED:

• Knowledge in one or more of the following areas:
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
  • End User Hardware
    • Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,
  • Desktop Image Management
  • Home Directory and Profile Support Services
  • E-mail Support Services
  • Software Support Services
  • Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

Education/Experience Requirement:

• BA/BS (or equivalent experience)
• 8+ years of experience

Certifications:

• Security+ or CASP
• ITIL v4 Foundations

Location: Customer Site

US Citizenship Required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#RoverGSS