Systems Administrator, Remote Field Services

Coinscapture; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Carvana in Kentucky is seeking an experienced IT professional to maintain and support our on-site infrastructure. This role focuses on Windows Server, AD, DHCP, network services, and security.

You will collaborate with teams to deploy desks, manage devices, and ensure uptime across a fast-paced environment. The ideal candidate has 4–6 years of IT experience and familiarity with Mac OS, AV tools, and cross-platform support.

Qualifications

• High School Diploma or equivalent.
• Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
• Advanced skills in Windows OS (Windows 7/8/10) and creating/pushing images.
• Knowledge in Mac OS X (El Capitan/Sierra/High Sierra).
• Experience with Meraki Security Appliances.
• Experience with mobile devices (iOS/Android/Windows).
• Understanding of enterprise network environments.
• Basic IP Phone troubleshooting.
• Experience with G-Suite (Gmail, Calendar, Drive).
• Intermediate skills with MS Office (Outlook/Office 365).
• Experience with troubleshooting AV equipment (HDTVs/Projectors).
• Project management experience is a plus.
• 4-6 years IT experience in fast-paced environments.

Responsibilities

• Travel up to 60% to set up and support locations (if applicable).
• Communicate with users and vendors on projects and timelines.
• Troubleshoot hardware, software, networking, and system issues.
• Setup IT accessories for new hires and desk moves.
• Document solutions and share with the team.
• Monitor system performance for reliability and security.
• Configure and maintain networked computer systems.
• Maintain physical security for infrastructure and endpoints.
• Provide IT support during implementation, troubleshooting, and maintenance.
• Participate in hardware refresh projects.
• Resolve escalation requests and provide internal business support.
• Monitor helpdesk tickets to meet SLA.

Skills

Windows Server

Active Directory

DHCP

Windows OS

Mac OS X

Meraki Security Appliances

Mobile devices (iOS/Android/Windows)

Enterprise network environments

IP Phones

G-Suite

Office 365

AV equipment troubleshooting

Education

High School Diploma or equivalent

Tools

Meraki

G-Suite

Office 365

AV equipment

Job description

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.

THIS IS A 100% ON-SITE POSITION (Monday through Friday)

About the team and position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

What you’ll be doing

• Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV).
• Communicate with internal and external users and vendors on project timeline and completions.
• Deal with anything that is powered (wired or wireless)
• When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.
• Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.
• Document solutions to new problems and share them with the rest of the team.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security.
• Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices.
• Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms.
• Participate in hardware refresh project assigned to Carvana locations
• Participate in providing internal business support by resolving escalation requests and provide technical support when requested.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA.
• Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade.
• Maintain inventory for all infrastructure related hardware in the Carvana inventory System.
• Document solutions for new problems in Jira.
• Ability to participate in an on-call rotation and after hours work when needed

What you should have

• High School Diploma or equivalent
• Valid and current driver’s license.
• Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
• Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images.
• Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra).
• Experience working with Meraki Security Appliances.
• Experience with all major types of mobile devices (iOS, Android, Windows).
• An understanding of enterprise network environments .
• Basic knowledge and troubleshooting skills for IP Phones.
• Experience with G-Suite including Gmail, Calendar, and Drive.
• Intermediate skills supporting MS Office suite, especially Outlook and Office 365.
• Experience with troubleshooting AV equipment such as HD TVs or Projectors.
• Project management experience is a plus.
• 4-6 years of IT experience in fast-pace