Application Specialist

Carvana; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Student loan payments

Vehicle discounts

Wellness program

Career development

Promotions from within

Job summary

Carvana is seeking a techno-functional IT support analyst to support Supply Chain/Logistics applications and ensure smooth day-to-day operations. You will investigate issues, work with vendors and engineers, and contribute to the development lifecycle to improve application functionality.

The role demands hands-on troubleshooting, strong communication, and the ability to manage multiple assignments while supporting end users.

Qualifications

• Associate degree in Computer Science or related field preferred.
• 3+ years in Application Support or similar roles with hands-on issue resolution.
• Knowledge of Supply Chain/Logistics applications and related processes.
• Good understanding of Change management and SDLC.
• Hands-on technical troubleshooting experience.
• Knowledge of SQL and query writing preferred.
• Knowledge of Tableau reporting solutions and/or any programming language a plus.
• Knowledge of Jira or other issue tracking tools, Splunk or similar monitoring tools is advantageous.
• Ability to create design documents, SOPs, and technical support documents.
• Strong analytical and problem-solving skills.
• Excellent verbal communication and organizational skills.

Responsibilities

• Provide day-to-day support for Supply Chain/Logistics applications; investigate and resolve issues; coordinate with vendors and engineers.
• Participate in SDLC to understand application functionality.
• Assist in configuring Supply Chain/Logistics applications to meet business objectives.
• Triage and resolve technical issues related to the applications.
• Assist with prioritization of tickets, enhancements, and stabilization efforts.

Skills

SQL

Tableau

Jira

Splunk

Documentation

Education

Associate Degree in Computer Science

Tools

SQL

Tableau

Jira

Splunk

Job description

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.

THIS IS A 100% ON-SITE POSITION (Monday through Friday)

About The Team And Position

You’ll need to be super approachable and always willing to go above and beyond to help Supply Chain with their business needs and problems. It could be as simple as working with an end user to resolve application issues to as complicated as working with engineers/product owners to enhance the application! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once.

In return for your hard work, you’ll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

What You’ll Be Doing

• The position is for a techno-functional IT support analyst to support Supply Chain/Logistics applications
• Provide day to day support for issues related to Supply Chain/Logistics applications by investigating problems and providing resolutions of issues. Also work with vendors and engineers for resolving issues/bugs with various applications
• Participate in Supply Chain/Logistics applications development life cycle to understand the application functionality
• Assist in the configuration of the Supply Chain/Logistics applications to achieve business objectives
• Triage and resolve technical issues related to the applications
• Assisting with prioritization of tickets, enhancements and overall stabilization efforts

What You Should Have

• Associate Degree in Computer Science or related field is preferred
• Minimum of 3 years of experience in working as a Application Support Specialist or similar roles with hands on experience in resolving application issues
• Knowledge of Supply Chain/Logistics application and basic understanding of Supply Chain/Logistics business processes is required.
• Good understanding of Change management and SDLC.
• Hands on experience of technical troubleshooting is required
• Knowledge of SQL and query writing is preferred.
• Knowledge of Tableau reporting solutions and/or any programming language is a plus
• Knowledge of Jira (or other issue and project tracking tool), Splunk (or other application monitoring tool) is an advantage
• Ability to create design documents, SOPs, technical support documents is required
• Good analytical and problem solving skills
• Excellent verbal communication and organizational skills - able to bring forward a vision or opinion

What We’ll Offer In Return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other Requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.