Systems Administrator II

Toole Design Group; Silver Spring (MD); Hybrid; USD 93,000 - 103,000; Full time

Benefits offered by this job

Flexible hybrid schedule

Paid holidays

PTO accrual

Benefits and transportation

Career growth opportunities

Job summary

Toole Design is seeking a Systems Administrator II to join our IT team. You will maintain and improve enterprise systems across 24 offices and remote teams, focusing on cloud services, identity management, and secure infrastructure.

The role emphasizes collaboration, design, and mentorship of junior staff, with a hybrid schedule (3 days in the office, 2 remotely) and a path for professional growth. Ideal candidates bring 5+ years of hands-on systems administration and strong communication.

Qualifications

• 5+ years hands-on systems administration / IT experience, including Tier 2 support.
• Associate's degree or comparable technical training and experience.
• Strong written and verbal communication across all levels of the organization.
• Experience with Zero Trust concepts and identity management (Entra ID).
• Endpoint management and application deployment (Intune).
• Scripting and automation experience (PowerShell, Microsoft Graph).
• Networking knowledge (Wi‑Fi, firewalls) and project management.
• Willingness to travel occasionally (3–6 times per year).

Responsibilities

• Maintain enterprise technology across 24 offices and remote teams.
• Design, maintain, and improve infrastructure for security and reliability.
• Provide Tier 2 helpdesk support; configure and troubleshoot cloud services, hardware, and software.
• Lead IT projects from planning through completion.
• Mentor junior IT staff and foster a collaborative learning culture.
• Influence technology decisions and grow technical expertise within the team.

Skills

Systems administration

Tier 2 support

Communication skills

Project management

Travel willingness

Collaboration

Education

Associate's degree or equivalent training

Tools

Intune

Entra ID

PowerShell

Microsoft Graph

Job description

Design streets that move people-not just cars.

At Toole Design, we're leading the way in creating safer, more connected communities through sustainable multimodal transportation design. We're looking for a Systems Administrator II to join our IT team. We have a cloud-native identity and device management architecture aligning with Microsoft's modern best practices, so you'll focus on improving systems and efficiency, not patching legacy infrastructure.

Why You'll Love Working Here

We're a purpose-driven team of technical experts and operations professionals who believe streets should work for everyone. At Toole Design, you'll join a collaborative environment where operations professionals work alongside industry leaders, with mentorship and development opportunities designed to help you grow your expertise.

We offer:

• A collaborative, inclusive culture that supports your growth and advancement
• A flexible hybrid schedule: 3 days in the office and 2 days remotely
• 8 paid holidays; and at least 16 days of PTO accrual annually
• Competitive salary, excellent benefits, and transportation perks: Benefits and Support
• The opportunity to support projects that improve lives-advancing safe, inclusive design grounded in ethics, empathy, and equity

What You'll Do

You'll be a key part in keeping Toole Design's technology running smoothly across our 24 office locations and remote teams, keeping our enterprise technology dependable and our teams productive. You'll help design, maintain, and continuously improve our infrastructure, ensuring secure, reliable systems that keep our teams connected and productive. You'll provide Tier 2 helpdesk support; configure, maintain, and troubleshoot cloud services, hardware, and software, and take ownership of IT projects from planning through completion. You'll bring a collaborative, customer-first approach to directly helping staff solve problems and mentor junior IT team members to help build a collaborative, continuously learning team. Along the way, you'll have the opportunity to influence technology decisions, lead meaningful initiatives, and continue to grow your technical expertise alongside a collaborative IT team.

What You Bring:

• 5+ years of hands-on systems administration / IT experience, including Tier 2 support
• Associate's degree or comparable technical training and experience
• Strong written and verbal communication skills, with the ability to build relationships and collaborate effectively across all levels of the organization
• Experience implementing identity as part of a Zero Trust model - such as Conditional Access, PIM, SSO/SCIM (preferably Entra ID)
• Experience with endpoint management and application deployment (preferably Intune)
• Scripting and automation experience (PowerShell and Microsoft Graph preferred); familiarity using AI coding assistants to speed automation work is a plus.
• Working knowledge of networking, Wi-Fi, and firewalls
• Experience managing multiple projects to scope and schedule
• Strong attention to detail and organizational skills
• Ability and willingness to travel occasionally (3-6 times per year), as needed, to support business or project needs.

We are targeting a salary range of $ 93,000 to $103,000 for this position.

Questions, assistance or accommodations? Contact [e-mail] or call 301-927-1900, press 5.

Toole Design is a woman-owned, equal opportunity employer (EO/AA/VEV/Disabled employer).

For more information about Toole Design, visit our website and follow us on LinkedIn , Instagram , or Facebook .