Systems Administrator II

Toole-Design-Group; Silver Spring (MD); Hybrid; USD 93,000 - 103,000; Full time

Benefits offered by this job

Hybrid schedule

PTO & holidays

Competitive benefits

Job summary

Toole Design is seeking a Systems Administrator II to support our nationwide team from Silver Spring, MD. We maintain a cloud-native identity and device management stack aligned with Microsoft's modern practices, focusing on reliability and security.

You will design, maintain, and continually improve our infrastructure, provide Tier 2 helpdesk support, and lead IT projects end-to-end. Strong experience with Entra ID, Intune, PowerShell, and networking is valued.

Qualifications

• 5+ years of hands-on systems administration/IT experience, including Tier 2 support.
• Associate's degree or comparable training and experience.
• Strong written and verbal communication skills across all levels of the organization.
• Experience implementing identity as part of a Zero Trust model (Entra ID, Conditional Access).
• Experience with endpoint management and app deployment (Intune).
• Scripting and automation (PowerShell, Microsoft Graph).
• Networking knowledge: Wi‑Fi, firewalls, and routing.
• Ability to manage multiple projects with scope and schedule.

Responsibilities

• Maintain and improve our infrastructure across 24 locations and remote teams.
• Provide Tier 2 helpdesk support and troubleshoot cloud services, hardware, and software.
• Lead IT projects from planning through completion.
• Mentor junior IT staff and foster a collaborative environment.
• Influence technology decisions and grow technical expertise.

Skills

Sysadmin experience

Zero Trust

Strong communication

PowerShell

Intune

Microsoft Graph

Networking

Travel-ready

Education

Associate's degree or technical training

Tools

Entra ID

SSO/SCIM

Conditional Access

Intune

Job description

Systems Administrator II

Design streets that move people-not just cars.

At Toole Design, we're leading the way in creating safer, more connected communities through sustainable multimodal transportation design. We're looking for a Systems Administrator II to join our IT team. We have a cloud-native identity and device management architecture aligning with Microsoft's modern best practices, so you'll focus on improving systems and efficiency, not patching legacy infrastructure.

Why You'll Love Working Here

We're a purpose-driven team of technical experts and operations professionals who believe streets should work for everyone. At Toole Design, you'll join a collaborative environment where operations professionals work alongside industry leaders, with mentorship and development opportunities designed to help you grow your expertise.

We offer:

• A collaborative, inclusive culture that supports your growth and advancement
• A flexible hybrid schedule: 3 days in the office and 2 days remotely
• 8 paid holidays; and at least 16 days of PTO accrual annually
• Competitive salary, excellent benefits, and transportation perks: Benefits and Support
• The opportunity to support projects that improve lives-advancing safe, inclusive design grounded in ethics, empathy, and equity

What You'll Do

You'll be a key part in keeping Toole Design's technology running smoothly across our 24 office locations and remote teams, keeping our enterprise technology dependable and our teams productive. You'll help design, maintain, and continuously improve our infrastructure, ensuring secure, reliable systems that keep our teams connected and productive. You'll provide Tier 2 helpdesk support; configure, maintain, and troubleshoot cloud services, hardware, and software, and take ownership of IT projects from planning through completion. You'll bring a collaborative, customer-first approach to directly helping staff solve problems and mentor junior IT team members to help build a collaborative, continuously learning team. Along the way, you'll have the opportunity to influence technology decisions, lead meaningful initiatives, and continue to grow your technical expertise alongside a collaborative IT team.

What You Bring:

• 5+ years of hands-on systems administration / IT experience, including Tier 2 support
• Associate's degree or comparable technical training and experience
• Strong written and verbal communication skills, with the ability to build relationships and collaborate effectively across all levels of the organization
• Experience implementing identity as part of a Zero Trust model - such as Conditional Access, PIM, SSO/SCIM (preferably Entra ID)
• Experience with endpoint management and application deployment (preferably Intune)
• Scripting and automation experience (PowerShell and Microsoft Graph preferred); familiarity using AI coding assistants to speed automation work is a plus.
• Working knowledge of networking, Wi-Fi, and firewalls
• Experience managing multiple projects to scope and schedule
• Strong attention to detail and organizational skills
• Ability and willingness to travel occasionally (3-6 times per year), as needed, to support business or project needs.

Join Us. Make an Impact.

We're proud to be an ENR Top 500 design firm with one of the lowest turnover rates in the industry.

We are targeting a salary range of $93,000 to $103,000 for this position.

Questions, assistance or accommodations? Contact [e-mail] or call 301-927-1900, press 5.

At Toole Design, we foster a collaborative culture and welcome people of all backgrounds to help build more inclusive communities. We strongly encourage women and applicants from underrepresented communities – people of color, LGBTQIA+, immigrants, first-generation college students/graduates, those with disabilities and people at all the intersections in between – to apply. We're proud that about half our managers are women and we are committed to diverse leadership that reflects the communities we serve.

Toole Design is a woman-owned, equal opportunity employer (EO/AA/VEV/Disabled employer).

For more information about Toole Design, visit our website and follow us on LinkedIn, Instagram, or Facebook.