Systems Administrator II

Goodwill Industries International, Inc.; Phoenix (AZ); On-site; USD 95,000 - 125,000; Full time

Job summary

Goodwill of Central and Northern Arizona is seeking a skilled Senior Systems Administrator to design, implement, and maintain its server infrastructure across GCNA and affiliated entities. Based in Phoenix, you will ensure reliability, security, and performance of Windows and Linux servers, virtualization, and cloud services.

You will lead backup, disaster recovery, and automation tasks, mentor junior staff, and collaborate with business partners to meet service levels.

Qualifications

• Degree in Computer/Information Science or equivalent work experience preferred.
• 5 years of systems administration experience required; 7–10+ years preferred.
• Current MCSE or VMware Certified Professional preferred.
• Knowledge of Windows Server 2019+ and Windows 11, plus Ubuntu Linux.
• Extensive Microsoft O365 experience and knowledge required.
• Design knowledge of Citrix, VMware, Cohesity, VDI and AppV preferred.
• Technical expertise in Okta configurations and SCCM MECM is expected.
• Experience with AWS/Azure VM management and HPE Nimble SAN is a plus.
• Advanced Active Directory, DHCP, DNS, Group Policy and PowerShell skills required.
• Ability to create scripts and implement automated solutions.

Responsibilities

• Evaluates server infrastructure and provides recommendations with end users.
• Ensures software licensing compliance within contracts.
• Maintains availability and performance standards for systems.
• Designs, installs, troubleshoots, and maintains production and staging environments.
• Handles complex system issues and mentors junior staff.
• Represents IT in meetings with business partners.
• Develops and supports internal server and application products.
• Performs backups and disaster recovery planning and testing.
• Installs/upgrades servers and software; manages virtual servers and automation.
• Monitors, maintains, and documents server infrastructure and OS configurations.
• Develops benchmarking, monitoring plans, and contingency documentation.
• Provides project status reporting and guidance to team members.

Skills

Systems administration

Windows administration

Active Directory

PowerShell

Scripting

Customer service

On-call support

Education

Degree in Computer/Information Science or equivalent

Tools

Windows Server

VMware

Citrix

Cohesity

VDI

App-V

SCCM/MECM

AWS

Azure

Nimble SAN

O365

Job description

2626 W Beryl Ave Phoenix Arizona, 85021,

Position Description

Provides technical expertise in the architecture, design, and implementation of server infrastructure and applications for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Responsible for the design, configuration, maintenance, and reliability of computer systems and servers.

Essential Duties and Responsibilities

• Participates in the evaluation, recommendation, and selection of server infrastructure, including consulting with end users.
• Responsible for ensuring software is optimally licensed and within contracted guidelines.
• Ensures system compliance with availability and performance standards.
• Responsible for ensuring proper server design, installation, troubleshooting and hardware testing, ongoing maintenance of production and staging/QA environments and continuous monitoring and troubleshooting.
• Handles escalated and complex system issues, possessing expert knowledge of subject matter.
• Represents the organization at meetings and presents information to Business partners.
• Responsible for the design and technical implementation and support of internal server and application products.
• Performs or delegates regular backup operations and implements appropriate processes for data protection, disaster recovery, and failover procedures.
• Installs and upgrades servers and software, manages virtual servers, and integrates automation processes.
• Performs day-to-day monitoring, maintenance, configuration, reliability, and installation of server, workstations, and virtualization.
• Develops system benchmarking, monitoring plans, and procedures related to servers, applications, and various operating systems.
• Develops and maintains detailed maintenance and contingency plans and documentation for server infrastructure.
• Provides detailed project status reporting as directed by leadership.
• Mentor and/or provide guidance to junior members of the team.
• Follows NIST security protocols for implementing solutions.
• Follows the ITIL framework in day-to-day work.

Work Setting

This position is based out of the Phoenix office and works onsite. Maintains regular and consistent in-person attendance.

Core Values

Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

Additional Duties

Performs other related duties, as assigned.

Minimum Qualifications

• Degree in Computer/Information Science, technical college or equivalent work experience preferred.
• 5 years of systems administration experience required; 7–10+ years preferred.
• Current MCSE (Microsoft Certified Systems Engineer) Certification or VMWare Certified Professional preferred.
• Knowledge of Microsoft operating systems including Windows Server 2019+, Windows 11, as well as Ubuntu Linux.
• Extensive Microsoft O365 experience and Knowledge required.
• Design level knowledge of Citrix, VMWare, Cohesity, VDI and AppV preferred.
• Technical expertise in implementing and supporting highly complex Okta configurations.
• Advanced SCCM (MECM) experience including operating system deployment (imaging), application deployment, software updates, scripting, cloud management gateway, queries, and reporting.
• Working knowledge of virtual machine management in AWS and Azure.
• Working knowledge of HPE Nimble SAN solution.
• Advanced knowledge of Active Directory, DHCP, and DNS.
• Experience with Group Policy and PowerShell required.
• Experience creating scripts and implementing automated solutions.
• Knowledge of Mac Server desirable.
• Demonstrated strong knowledge of implementing best practices for IT operations, including expert knowledge of storage, data protection, and disaster recovery protocols.
• Excellent verbal and written communication skills.
• Ability to speak and read English proficiently.
• Ability to collaborate and work effectively in partnership with others.
• Strong customer service orientation.
• Ability to multi task and work in a fast-paced environment.
• On call and afterhours support as needed.
• Ability to pass a background check and drug screen, where applicable for the position.
• Ability to obtain a Fingerprint Clearance Card.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Total Rewards Package

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation Paid Holidays

These are just a few highlights of our key benefit offerings!

Mission Statement

Empowering Individuals, Strengthening Families, and Building Stronger Communities.

Additional Information

Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families.

Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values.

Together, we create an inclusive and welcoming environment for each other.

With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged.

Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity Employer Statement

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Contact Information

Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.