Assistant Store Manager

Goodwill Industries International, Inc.; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K Plans

Life Insurance

EAP

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead daily store operations, drive sales and manage staffing while delivering exceptional donor and customer service. The role requires at least one year in retail management and one year in customer service, with proficiency in Microsoft Office and a clean background.

The position involves travel to GCNA locations and may require training and development opportunities.

Qualifications

• One year of retail management experience.
• One year of customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Develops and executes retail operations plan to achieve goals.
• Monitors product levels daily to meet sales targets.
• Ensures payroll and operating costs are within budget.
• Delivers excellent customer service to donors and customers.
• Travels to other GCNA locations to assist stores.
• Leads day-to-day store sales floor operations.
• Partners with support areas to align with policies and regulations.
• Builds a high-performing team and manages staffing and development.
• Acts as a key holder and backup to Store Manager.

Skills

Retail Management

Customer Service

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Job Summary

Starting Pay :$47,000.00 Annual. This position is eligible for a monthly performance bonus of up to $1,000 based on performance goals.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Leads the day-to-day operations of the sales floor.
• Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
• Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
• Processes complex sales transactions, including customer returns.
• Ensures that Team Members are operating per company standards and procedures.
• Will need to travel to other GCNA locations in order to assist other stores and to attend personal training and development classes.
• Transfers to different stores at any given moment due to business needs.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Qualifications

• One-year work experience in Retail Management required.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for the position.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Benefits

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity Statement

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Contact Information

Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwil…